In my own words
— TaylorWith over 10 year's of customer service experience, my expertise lies in successfully establishing customer relationships, resolving customer issues with solution based thinking and embodying a team-spirit demeanor within the workplace.
Most recently, I switched paths to take a role as Sr. Sales Executive with Oracle Inc focusing on sales within the Hospitality Industry. In this role, I manage over 400 accounts in California, Nevada and Hawaii. Ranked top 5 globally and #1 sales rep for fiscal year 2020 in USA.
Outside of my experience in Hospitality, my passion lies for the outdoors and the art industry.
I welcome you to see my art profile via Instagram at @taylorcorynart
Trajectory
Aug 2019 — Now
Senior Sales Executive · Oracle Inc.
Sales executive for Oracle Hospitality overseeing over 400 accounts in California, Hawaii, and Nevada
Aug 2019 — Aug 2020
Guest Relations Manager · Montage Laguna Beach
Led and directed daily operations for the Guest Relations Team.
Handled all VIP and celebrity clientele within a 5 star resort environment.
Maintained all alias information, keeper of confidential items.
Forecasted annual return business and tracked annual repeat business.
Assisted as weekly Manager on Duty for the Front Office.
Apr 2017 — Aug 2018
Guest Experience Manager / Manager of VIP Services · Monarch Beach Resort, Dana Point
Led and directed daily operations for Concierge and Guest Experiences Team within a luxury environment.Implemented sales techniques and managed all outbound communications to promote ancillary revenue. Implemented new policies and created a positive work environment. Resolved all customer issues including responding to online surveys and reviews. Created schedules, conducted monthly department meetings, and assisted in on-boarding new employees.
Jul 2016 — Apr 2017
Guest Loyalty Coordinator · Monarch Beach Resort, Dana Point
Personal liaison for all VIP customers in the Resort. Actively engaged in the pre-arrival outbound communication to promote sales.Created unforgettable experiences and logged each guest’s preferences to confirm their return business for future stays. Responsible for all concierge needs, wedding proposals, and handle-with-care clientele
Apr 2015 — Aug 2016
Server · Three Seventy Common Kitchen + Drink, Laguna Beach
Delivered exceptional, high-end dining service within a face pace environment. Orchestrated all client relations and handled all phone responsibilities. Averaged $1,300 in sales for each serving shift. Troubleshooted all customer issues.
May 2013 — Jun 2013
Group Coordinator/ Catering Administrator · Surf & Sand Resort
Facilitator for in-house hotel events and managed monthly banquet event order book. Brought $40,000+ in revenue each month for small group sales.Organized weekly meetings to review data analysis/metrics for the catering department.
May 2012 — May 2013
Concierge · Surf & Sand Resort
Provided first-rate service with a positive demeanor in order to assist all guests with their needs. Created amenities, and responsible for all wedding proposals, romance packages, and room decorations. Attended community events to represent the resort, learned about upcoming events and showcased information to guests. Coordinated guest itineraries prior to guest arrival and departure.
Activity
Education history
Orange Coast College
AA Hospitality & Communications | 2010 - 2012
Orange Coast College
| 2016 - 2019