Tara Soukup

• Managed all customer interactions through multiple channels including phone, live chat, text, and email for sales, customer service, warranties, and support • Coordinated with the warehouse to communicate orders and ensure timely delivery • Handled returns and warranties, minimizing customer complaints and maximizing satisfaction

• Develop and execute social media strategies for businesses/brands, defining and tracking KPIs, creating and managing all content from photos to videos to reels, and consulting businesses/brands on social media strategies, brand guidelines, and social marketing campaigns • Conduct fitness assessments and develop individualized exercise programs for clients, explaining exercises in detail and suggesting alternatives if needed • Monitor progress of clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions

• Designed and managed all retail and social media tasks for a concept location, including soft goods design, buying, budgeting, inventory, sales, marketing promotions, events, and customer service • Created, edited, and published content across all social media profiles, increasing Instagram followers by 150% and interactions by 192% • Achieved personal sales of $206,000 from the start of employment, contributing significantly to overall revenue growth clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions

• Generated sales among client accounts, operated as the main point of contact, maintained long-term relationships, and ensured clients received ordered products in a timely fashion • Increased total accounts by 35% in just six months, contributing significantly to overall revenue growth

• Built a pop-up seasonal store and recruited staff members, overseeing all rental operations and employees at the Keystone Resort store • Facilitated marketing events in the community, increasing awareness of the product in a new state

Provided emergency patient care, transported patients, and prepared patients for hospital treatment.

• Managed all trip logistics for an adventure program staffing over 20 instructors. • Facilitated and confirmed all paperwork, emergency action plans, gear requests, and reservations for more than 30 trips per semester. • Awarded "Most Impactful" in 2016 for innovating the programs processes, maintaining accountability across staff, and doubling participants.