Tara Soukup

Customer Service Representative

Dillon | United States

Skills

No information

Interests

Ceramics

Painting

Videography

Photography

Traveling

Audiobooks

Industries

Bike

Lifestyle

Outdoor

Snow

Home Summary Activity Projects Work experience Education history Connections Companies

Trajectory

Oct 2022 — Now

Customer Service Representative · J Skis

• Managed all customer interactions through multiple channels including phone, live chat, text, and email for sales, customer service, warranties, and support • Coordinated with the warehouse to communicate orders and ensure timely delivery • Handled returns and warranties, minimizing customer complaints and maximizing satisfaction

Oct 2022 — Now

Social Media and Marketing Consultant/Personal Trainer/Owner · Trekking With Tara

• Develop and execute social media strategies for businesses/brands, defining and tracking KPIs, creating and managing all content from photos to videos to reels, and consulting businesses/brands on social media strategies, brand guidelines, and social marketing campaigns • Conduct fitness assessments and develop individualized exercise programs for clients, explaining exercises in detail and suggesting alternatives if needed • Monitor progress of clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions

Feb 2021 — Sep 2022

Retail and Social Media Manager · Rocky Mountain Underground

• Designed and managed all retail and social media tasks for a concept location, including soft goods design, buying, budgeting, inventory, sales, marketing promotions, events, and customer service • Created, edited, and published content across all social media profiles, increasing Instagram followers by 150% and interactions by 192% • Achieved personal sales of $206,000 from the start of employment, contributing significantly to overall revenue growth clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions

Sep 2020 — Feb 2021

Account Manager · Backyard Soda Company

• Generated sales among client accounts, operated as the main point of contact, maintained long-term relationships, and ensured clients received ordered products in a timely fashion • Increased total accounts by 35% in just six months, contributing significantly to overall revenue growth

Nov 2019 — Apr 2020

Regional Lead · Roam Robotics

• Built a pop-up seasonal store and recruited staff members, overseeing all rental operations and employees at the Keystone Resort store • Facilitated marketing events in the community, increasing awareness of the product in a new state

Jun 2017 — Oct 2017

Emergency Medical Technician · Steel Valley EMS

Provided emergency patient care, transported patients, and prepared patients for hospital treatment.

Aug 2015 — May 2016

Trips and Logistics Manager · Penn State Adventure Recreation

• Managed all trip logistics for an adventure program staffing over 20 instructors. • Facilitated and confirmed all paperwork, emergency action plans, gear requests, and reservations for more than 30 trips per semester. • Awarded "Most Impactful" in 2016 for innovating the programs processes, maintaining accountability across staff, and doubling participants.