Shawn McGowan

• Provided customer service support in a call center environment for customers of adidas.com • Provided a number of services including but not limited to, looking up customer orders for order status, order changes, cancellations, return and exchange processing, package tracking and gift card issue. • Maintained a high level of product knowledge to offer assistance in product selection in different areas of lifestyle and/or sporting types. • Utilized state of the art software programs such as SalesForce, ServiceHub, Demandware, and CyberSource to name a few. • Logging customer complaints and resolving issues to customer satisfaction. • Handle 75-100 calls per day, with speed and proficiency and with a high regard to quality custmomer service.

• Ensured that customers arrived safely and timely to their destination while creating customer satisfaction. • Accomplished over more than 4,300 (Uber) and 1000 (Lyft) safe and successful trips with over 2300 Five Star ratings as a driver. • Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses. • Managed routes through use of iPhone app technology. • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety • Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied • Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectation

• Encourage return business through customer service • Experience with Point of Sale Systems; with excellent math skills • Trained new restaurant staff • Perfected restaurant menu presentation skills with understanding of offerings; frequently upsold menu items • Knowledge of food service, handling, and preparation adhering to Department of Health and OSHA standards, familiar with common restaurant equipment and cleaning procedures • Accustomed to fast paced work environments

• Provided daily server supervision for both lunch and dinner shifts. • Prepared and updated daily server work schedules. • Monitored and mentored new servers to ensure efficient dining operations. • Responded quickly and courteously to guest complaints. • Assisted hostess with greeting and seating guests as needed. • Oversaw restaurant cleaning and table rearrangement at end of shift.