Skate

Customer Services Representative

Other Services

Dedicated sales and customer service representative motivated to maintain customer satisfaction and drive company success through an entrepreneurial approach. Experienced in various industries with a proven ability to establish rapport with clients.

• Provided customer service support in a call center environment for customers of adidas.com
• Provided a number of services including but not limited to, looking up customer orders for order status, order changes, cancellations, return and exchange processing, package tracking and gift card issue.
• Maintained a high level of product knowledge to offer assistance in product selection in different areas of lifestyle and/or sporting types.
• Utilized state of the art software programs such as SalesForce, ServiceHub, Demandware, and CyberSource to name a few.
• Logging customer complaints and resolving issues to customer satisfaction.
• Handle 75-100 calls per day, with speed and proficiency and with a high regard to quality custmomer service.

• Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.
• Accomplished over more than 4,300 (Uber) and 1000 (Lyft) safe and successful trips with over 2300 Five Star ratings as a driver.
• Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
• Managed routes through use of iPhone app technology.
• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
• Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectation

Rideshare Driver

• Encourage return business through customer service
• Experience with Point of Sale Systems; with excellent math skills
• Trained new restaurant staff
• Perfected restaurant menu presentation skills with understanding of offerings; frequently upsold menu items
• Knowledge of food service, handling, and preparation adhering to Department of Health and OSHA standards, familiar with common restaurant equipment and cleaning procedures
• Accustomed to fast paced work environments

Server/Counter/Cashier

• Provided daily server supervision for both lunch and dinner shifts.
• Prepared and updated daily server work schedules.
• Monitored and mentored new servers to ensure efficient dining operations.
• Responded quickly and courteously to guest complaints.
• Assisted hostess with greeting and seating guests as needed.
• Oversaw restaurant cleaning and table rearrangement at end of shift.

Server/Supervisor

Shawn McGowan is a Customer Services Representative at Adidas via Alta Resources in Chino Hills, CA.

Shawn McGowan

Shawn McGowan

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