Scott Lefever
Customer Relationship Manager · Proponent
Pomona, CA
Work Experience
Customer Relationship Manager
Proponent2022 – Present
Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.
Digital Service Agent
Shimano North America2021 – 2022
• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform. • Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability. • Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.
Customer Service Representative
Nordstrom Finance2018 – 2021
• Assist other Customer Service Representatives with elevated issues • Support training new employees • Test and support implementation of new program and system roll-outs • Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.
Customer Service Representative
Apex Systems2018 – 2018
• Assignment with Nordstrom Finance in the Credit Card Department • Nominated for employee of the month, June 2018
Customer Service Representative
Argus Hazco Co2015 – 2017
• Handle incoming calls and web chat, assisting customers with orders and quotes • Process all credits and RMA's
Customer Service Representative, Card Services
SC Fuels2012 – 2014
• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues • Handled inbound faxes and website requests from corporate fuel card customers
