Richard Casio
Sales and Service Manager · EastBay Hardware
Goose Creek, SC
In My Own Words
With over a decade of experience in leadership, operations, and customer service, I bring a proven ability to lead teams, streamline processes, and deliver exceptional experiences that align perfectly with an organization’s commitment to quality and service.
In my current role as Sales and Service Manager at East Bay True Value, I oversee multiple departments, train staff, and manage complex inventory systems to ensure smooth operations. I have optimized workflows, resulting in improved efficiency and customer satisfaction. Prior to this, my experience as a Craft Beer Manager and Warehouse Supervisor honed my ability to balance logistics with team leadership, ensuring products and services met the highest.
Work Experience
Sales and Service Manager
EastBay Hardware2022 – Present
Lead and oversee Sales and Service Departments, ensuring team performance and customer satisfaction. • Provide ongoing training and digital resources for employees, supporting continuous learning in both in-person and virtual formats. • Manage inventory processes, including digital tracking, system updates, and audits. • Communicate clearly with customers and staff to ensure safe equipment use and compliance with best practices. • Adapt to shifting priorities and implement new solutions efficiently to improve operation
Craft Beer Manager
Town of Mount Pleasant2021 – 2022
Responded to high-pressure situations with quick analysis and decisive action. • Delivered clear communication and collaboration across diverse teams in emergency environments. • Taught and participated in training programs, leveraging both in-person and digital learning tools.
Craft Beer Manager
Green's Discount Beverage2019 – 2021
Trained and coached employees, providing feedback and fostering professional growth. • Managed inventory systems, digital product tracking, and sales audits. • Supported operations through strong organizational skills and clear communication with senior leadership.
