Nolan Weber

Manager of Customer Success · Luna Sandals LLC

San Diego, CA

In My Own Words

Animated and data-driven community manager with 8+ of industry experience overseeing brand ambassadors, customer acquisition, and engagement. Bringing forth a proven track record of working collaboratively with multiple departments to ensure customer satisfaction and stellar brand image.

Work Experience

Manager of Customer Success

Luna Sandals LLC

2022 – Present

- Manage all customer accounts and customer life cycle - Effectively present and explain information to the customer base through external (Youtube, Instagram, Facebook) and internal (Klayvio) marketing campaigns, phone calls, and in-person meet-ups - Listen to, identify and understand prospects' viewpoints and tailor communication to meet prospect's needs and expectations during the demonstration - Responsible for automating E-commerce chat services to virtual customers - Managed brand/product reviews and work cross-functionally with Operations to ensure positive and negative comments are heard and new processes are put into place - Global B2B sales and advocacy connection through retail wholesale - Lead growth through collaboration with new demographic retail partners - Deliver quarterly business reviews and success plans to senior executives and key business partners. - Effective communication through phone, text, social media, website, and live event meet-ups - Building athlete brand ambassador program (Ultra-marathon) Skills: Direct Sales · E-Commerce · Customer Engagement · Sales Management · Business Development

ASSISTANT MANAGER

Siren Song Wines & Estates

2018 – 2022

- Managed customer experience to represent overall brand image - Managed company retail orders, expenditures and sales to meet budget and revenue targets. - Interviewed potential job candidates, hired brand ambassadors, and made recommendations to CEO to fill various roles - Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weaknesses. - Developed training modules and documentation to train staff to help boost brand image - Coached sales associates to develop personal strengths (Up to 25 brand ambassadors) - Lead sales team to consistently break and/or meet monthly sales quotas - Resolved customer complaints regarding sales and service. - Managed the entire customer experience cycle

Midway Lodge Manager

Mission Ridge Ski and Board Resort

2017 – 2018

- Hired and trained new employees, demonstrating the best methods for serving clients and guests - Offered friendly and efficient service to customers, and handled challenging situations with ease - Work with the Director of Base Operations in producing the highest level of quality product possible without adversely affecting profitability - Helped marketing team engage with keyword relevancy and branding to achieve search engine optimization goals - Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting - Monitored company inventory to keep stock levels and databases updated - Developed team communications and information for meetings - Snowmobile, Snowcat, and Snowboarding used for off-hours restocking