Neil Rodzach

Chief Safety Officer at R Adventure LLC

2024 – Present

A small rental business dedicated to sharing our love for adventure with the world 🌎

Southern California Field Service Rep

2023 – Present

Retail Operations Coordinator

2019 – 2023

Planned, & implemented retail training events that drive employee engagement. Collaborated with Retail Stores, Retail Operations, event venues, & external vendors to plan training programs.

Lead the charge on REl's Run Experiential Training Events (ETE), planning events, & travel coordination for 25 events across the U.S. for the Spring 2022 season. Sourced event venues, catering, & was the first point of contact for external vendor partners.

Identified new cycling brands to participate in Cycle ETEs. Negotiated terms for cycle accessory demos, & training given to REI staff. Presented to cross functional project teams providing updates on timelines, deliverables, & budgets.

Delivered all HQ communications prior to event date and provided day of event support.

Sales Lead

2018 – 2021

I contribute to REI's success by driving sales through retail store channel by improving sales specialist selling behavior. Contributed to a total of $34.7 million in revenue for San Diego REI store in 2019.

Deliver inspirational experiences for our Co-Op members and customers through effective promotion of outdoor programs and outreach. Train and mentor new staff, provide direction to peers as necessary, coordinate service delivery and task execution.

Support Retail Sales Managers through department communication of goals, daily expectations, task assignments, and feedback.

Help Desk Specialist

2017 – 2017

• Advanced user support of Mac OS, & Windows OS, at the Help Desk at Facebook HQ • Was as a primary member of the Help Desk Team, servicing the HQ campus with 10,000 employees • Oversaw efforts to increase on site help desk availability through expansion of team locations • Lead cross functional projects to securely provision computer hardware for high profile events, & new employee hires • Hosted new hire on boarding IT classes

Help Desk Technician with Milestone @ Facebook

2016 – 2017

Milestone Technologies is a Managed Services Provider (MSP), they use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful. • Advanced user support of Mac OS, & Windows OS, at the Help Desk at Facebook HQ • Was as a primary member of the Help Desk Team, servicing the HQ campus with 10,000 employees • Oversaw efforts to increase on site help desk availability through expansion of team locations • Lead cross functional projects to securely provision computer hardware for high profile events, & new employee hires • Hosted new hire on boarding IT classes

Visual Specialist

2008 – 2016

Apple is committed to bringing the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings.

- Presented an exceptional customer store experience by driving brand standards and maintaining brand integrity in all areas of Visual Merchandising - Built and developed a highly talented Visual Merchandising team and a customer focused culture - Worked closely with corporate retail support to develop instruction guidelines for window display creation and provided constructive feedback - Monitored and drove sales performance daily, identify trends in sales and suggested opportunities to upper management to drive sales results - Collaborated with visual team to implement seasonal displays in accordance with visual merchandising standards

Retail Marketing Career Experience

2015 – 2015

Support Apple retail stores on new Retail Marketing materials such as window displays and Graphic Panels. Maintain consistency of the Apple brand by spreading awareness of new merchandising initiatives. Mentoring Visual Specialists across multiple stores in several countries.

• Supported Apple Retail’s Watch window display campaign in over 200 locations world wide • Developed production methods for display assembly, & troubleshooting steps for daily maintenance • Worked cross functionally with the Global Field Visual Merchandising to ensure store launch was successful • Delivered all HQ communication to stores prior to launch, & provided overnight troubleshooting support • Collected survey data, & maintained the retail marketing store database using JIRA software • Presented to cross functional teams providing updates on the window displays successes, & opportunities

Swim Instructor

2008 – 2010

Under general supervision, ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies. Instructed swim lessons for patrons of the YMCA.

Lifeguard

2007 – 2009

Protecting and monitoring YMCA pools and enforcing rules and regulations for the guests.

Bachelors of Science Business Administration

2010 – 2013

I Co-Founded the entrepreneurship club at CSUMB first in the 19 year history of the school. As a school project helped the marketing plan to start a local restaurant in Monterey. Capstone Project - Business analysis of Tolkan & Ito accounting firm

Certifications: NAUI Scuba certified NAUI Master Diver certified Scuba diving teachers aid

Associates Degree

2007 – 2010