Nathan Fleuriau

Customer Service and Sales Specialist | DITA EYEWEAR

Mission Viejo | US

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Summary

Activity

Work experience

DITA EYEWEAR

| 0null/null - Current

DITA EYEWEAR

Customer Service Specialist | 09/2025 - Current

-Supported wholesale and e-commerce customers and outside sales reps via phone, chat, and email
-Processed orders, returns, account setups, and resolve discrepancies, escalating priority issues
when needed
-Assisted the sales team with inquiries, weekly sales reporting, and customer engagement that
supports growth
-Educated customers on product offerings and guide them through Customer Portal setup
-Partnered with marketing and sales on customer-focused initiatives to drive retention and revenue
-Developed and maintained internal procedures to improve efficiency and satisfaction
-Utilized Zendesk, NetSuite, Shopify, Global-e, Loop Returns, NuOrder, and Jotform for
communication, order processing, and reporting
-Handled POP requests, RAs for reps/wholesale accounts, RAs for evaluation
(repairs/replacements), defective exchanges, warranty processing, spare parts requests, and
customization

The Golfer's Journal

Operations and Membership Coordinator | 09/2023 - 08/2025

-Managed over 30,000 active memberships, supporting onboarding, renewals, and retention strategies
-Coordinated all Print Shop sales, including custom and concierge orders, working with external framing vendors to ensure timely and accurate fulfillment
-Provided sales support to the Key Account Manager for VIP and special orders, ensuring a premium customer experience
-Handled e-commerce operations including product listings, inventory coordination, and shipping logistics
-Delivered high-touch customer support via email, phone, social media, and Discord
-Supported national events: built landing pages, managed on-site execution, and created post-event reports
-Maintained membership and sales performance reports to inform marketing and retention strategies
-Managed internal digital asset systems (Canto) and streamlined collaboration between teams

The Surfer's Journal

Wholesale and Membership Manager | 09/2023 - 01/2025

-Managed over 25,000 active memberships, providing customer support and handling account maintenance
-Oversaw wholesale operations for 200+ global accounts, ensuring fulfillment accuracy and partner satisfaction
-Strengthened relationships with retailers and distributors, increasing sales and market presence
-Negotiated pricing and contracts with key accounts to drive revenue growth
-Collaborated with marketing to develop wholesale campaigns and coordinate retailer communication
-Provided support across WooCommerce, ShipStation, and internal systems for order and membership processing

SHORECLIFFS GOLF COURSE

1st Assistant – Golf Club Operations | 04/2023 - 11/2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations
-Handled POS transactions, tee-time scheduling, and member check-in
-Managed inventory, merchandise displays, and sales performance tracking
-Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

SHORECLIFFS GOLF COURSE

1st Assistant | 04/2023 - 11/2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations
-Handled POS transactions, tee-time scheduling, and member check-in
-Managed inventory, merchandise displays, and sales performance tracking
-Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

American Golf Corporation

1st Assistant – Golf Club Operations | 02/2022 - 02/2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations
-Handled POS transactions, tee-time scheduling, and member check-in
-Managed inventory, merchandise displays, and sales performance tracking
-Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

American Golf Corporation

1st Assistant | 02/2022 - 02/2023

-Supported GM and Assistant GM in managing day-to-day golf shop operations
-Handled POS transactions, tee-time scheduling, and member check-in
-Managed inventory, merchandise displays, and sales performance tracking
-Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

Online Builders

Project Coordinator | 10/2022 - 10/2022

-Developed relationships with owners and subcontractors through email, phone calls, and live meetings
-Drafted and created contracts and payment applications for subcontractors to issue work permits
-Organized and handled all incoming documents and emails pertaining to current project and
subcontractor working with

Foresight Sports

Quality Assurance Hit Tester | 02/2022 - 06/2022

-Tested GC3 and Quad products through Wi-Fi and Ethernet to ensure quality readings and output
-Maintained logs, upgraded product software, and inspected simulator errors to inform engineers
-Utilized MS Excel and GoCanvas to record production numbers and analyze testing data

SHORECLIFFS GOLF COURSE

Pro Shop Attendant | 07/2021 - 02/2022

-Greeted guest and provided prompt, courteous and friendly customer service
-Managed the reservation system, checked guests in, collected payments, assigned tee times, and answered phone calls
-Informed players of rules and regulations, maintained logs, used constant communications with coworkers through walkie-talkies
-Assembled sales displays and organized tournament information

SHORECLIFFS GOLF COURSE

Outside Service Attendant | 02/2021 - 02/2022

-Greeted customers arriving, aided carrying their bags, and answered any questions 
-Washed, detailed, and charged customer carts constantly throughout each shift
-Stocked each customer cart with pencils, scorecards, and sand
-Cleaned and made sure practice areas were neat and presentable

Addiction Research Institute

Project Coordinator – Marketing Capstone (Senior Experience Project – CSUSM) | 08/2021 - 12/2021

-Developed a marketing plan for the Addiction Research Institute’s nonprofit organization
-Formed research abstracts and blog posts to grow the website’s Search Engine Optimization
-Created a library of content for the institute’s social media platforms
-Conducted public relations to get the institute featured on local news publications
-Worked alongside teammates and met weekly with faculty advisor, sponsors, and industry experts

Addiction Research Institute

Senior Experience Project | 09/2021 - 12/2021

-Developed a marketing plan for the Addiction Research Institute’s nonprofit organization
-Formed research abstracts and blog posts to grow the website’s Search Engine Optimization
-Created a library of content for the institute’s social media platforms
-Conducted public relations to get the institute featured on local news publications
-Worked alongside teammates and met weekly with faculty advisor, sponsors, and industry experts

California State University San Marcos

Business Student | 08/2017 - 12/2021

-Graduate with a Bachelors of Science Degree emphasizing in Management Information Systems

Richer Poorer

Warehouse Associate | 11/2018 - 03/2020

-In charge of processing and maintaining all e-commerce orders 
-Walked warehouse for full eight hour shifts to pick and scan products according to pick ticket 
-Worked with ERP software such as Full Circle and handled many important shop orders
-Unloaded shipments and stocked out inventory in organized manner as well as wrapped pallets
-Controlled inventory and made sure all products were accounted for

Oak Laguna Beach

Busser/ Kitchen Assistant | 05/2018 - 11/2018

-Ensured 100% clean supplies including: glasses, plates, silverware, and cookware used in the kitchen
-Learned new recipes and how to prepare and store them for future use
-Inspected and disbursed of bad quality products and prioritized ingredients by date
-Prepared items accurately on the menu ensuring it was ready to be cooked and served
-Trained over 5 new employees to show them how the kitchen operates

Oak Laguna Beach

Busser/ Kitchen Assistant | 05/2018 - 11/2018

-Ensured 100% clean supplies including: glasses, plates, silverware, and cookware used in the kitchen
-Learned new recipes and how to prepare and store them for future use
-Inspected and disbursed of bad quality products and prioritized ingredients by date
-Prepared items accurately on the menu ensuring it was ready to be cooked and served
-Trained over 5 new employees to show them how the kitchen operates