Customer Service and Sales Specialist | DITA EYEWEAR

Customer Service & Support

Results-driven professional with a strong background in operations, membership management, wholesale, and e-commerce. Experienced in overseeing circulation processes, managing digital asset systems, and executing marketing campaigns. Adept at customer relations, inventory management, and event coordination. Passionate about optimizing workflows and enhancing customer experiences through innovative solutions and data-driven decision-making.

It would be a pleasure to connect with you!

-Supported wholesale and e-commerce customers and outside sales reps via phone, chat, and email
-Processed orders, returns, account setups, and resolve discrepancies, escalating priority issues
when needed
-Assisted the sales team with inquiries, weekly sales reporting, and customer engagement that
supports growth
-Educated customers on product offerings and guide them through Customer Portal setup
-Partnered with marketing and sales on customer-focused initiatives to drive retention and revenue
-Developed and maintained internal procedures to improve efficiency and satisfaction
-Utilized Zendesk, NetSuite, Shopify, Global-e, Loop Returns, NuOrder, and Jotform for
communication, order processing, and reporting
-Handled POP requests, RAs for reps/wholesale accounts, RAs for evaluation
(repairs/replacements), defective exchanges, warranty processing, spare parts requests, and
customization

Customer Service Specialist

-Managed over 30,000 active memberships, supporting onboarding, renewals, and retention strategies
-Coordinated all Print Shop sales, including custom and concierge orders, working with external framing vendors to ensure timely and accurate fulfillment
-Provided sales support to the Key Account Manager for VIP and special orders, ensuring a premium customer experience
-Handled e-commerce operations including product listings, inventory coordination, and shipping logistics
-Delivered high-touch customer support via email, phone, social media, and Discord
-Supported national events: built landing pages, managed on-site execution, and created post-event reports
-Maintained membership and sales performance reports to inform marketing and retention strategies
-Managed internal digital asset systems (Canto) and streamlined collaboration between teams

Operations and Membership Coordinator

-Managed over 25,000 active memberships, providing customer support and handling account maintenance
-Oversaw wholesale operations for 200+ global accounts, ensuring fulfillment accuracy and partner satisfaction
-Strengthened relationships with retailers and distributors, increasing sales and market presence
-Negotiated pricing and contracts with key accounts to drive revenue growth
-Collaborated with marketing to develop wholesale campaigns and coordinate retailer communication
-Provided support across WooCommerce, ShipStation, and internal systems for order and membership processing

Wholesale and Membership Manager

-Supported GM and Assistant GM in managing day-to-day golf shop operations
-Handled POS transactions, tee-time scheduling, and member check-in
-Managed inventory, merchandise displays, and sales performance tracking
-Trained new staff, coordinated tournament operations, and assisted with bar and retail operations

1st Assistant – Golf Club Operations

1st Assistant

-Developed relationships with owners and subcontractors through email, phone calls, and live meetings
-Drafted and created contracts and payment applications for subcontractors to issue work permits
-Organized and handled all incoming documents and emails pertaining to current project and
subcontractor working with

Project Coordinator

-Tested GC3 and Quad products through Wi-Fi and Ethernet to ensure quality readings and output
-Maintained logs, upgraded product software, and inspected simulator errors to inform engineers
-Utilized MS Excel and GoCanvas to record production numbers and analyze testing data

Quality Assurance Hit Tester

-Greeted guest and provided prompt, courteous and friendly customer service
-Managed the reservation system, checked guests in, collected payments, assigned tee times, and answered phone calls
-Informed players of rules and regulations, maintained logs, used constant communications with coworkers through walkie-talkies
-Assembled sales displays and organized tournament information

Pro Shop Attendant

-Greeted customers arriving, aided carrying their bags, and answered any questions 
-Washed, detailed, and charged customer carts constantly throughout each shift
-Stocked each customer cart with pencils, scorecards, and sand
-Cleaned and made sure practice areas were neat and presentable

Outside Service Attendant

-Developed a marketing plan for the Addiction Research Institute’s nonprofit organization
-Formed research abstracts and blog posts to grow the website’s Search Engine Optimization
-Created a library of content for the institute’s social media platforms
-Conducted public relations to get the institute featured on local news publications
-Worked alongside teammates and met weekly with faculty advisor, sponsors, and industry experts

Project Coordinator – Marketing Capstone (Senior Experience Project – CSUSM)

Senior Experience Project

-Graduate with a Bachelors of Science Degree emphasizing in Management Information Systems

Business Student

-In charge of processing and maintaining all e-commerce orders 
-Walked warehouse for full eight hour shifts to pick and scan products according to pick ticket 
-Worked with ERP software such as Full Circle and handled many important shop orders
-Unloaded shipments and stocked out inventory in organized manner as well as wrapped pallets
-Controlled inventory and made sure all products were accounted for

Warehouse Associate

-Ensured 100% clean supplies including: glasses, plates, silverware, and cookware used in the kitchen
-Learned new recipes and how to prepare and store them for future use
-Inspected and disbursed of bad quality products and prioritized ingredients by date
-Prepared items accurately on the menu ensuring it was ready to be cooked and served
-Trained over 5 new employees to show them how the kitchen operates

Busser/ Kitchen Assistant

Nathan Fleuriau is a Customer Service and Sales Specialist at DITA EYEWEAR in Mission Viejo, CA.

Nathan Fleuriau

Nathan Fleuriau

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