Monica Crimmins

Monica Crimmins

Chief Operating Officer · Self-employed

Tiffin, OH

In My Own Words

I have more than 22 years of experience in the healthcare field and I am passionate about providing quality care and access to underserved populations. I have successfully implemented programs and policies that enhance patient satisfaction, staff retention, and revenue growth. Some of my achievements include securing large contracts with a major insurance companies, increasing the patient volume by 30%, and reducing the operational costs by 20%. I have strong skills in conflict resolution,
interpersonal communication, and I enjoy collaborating with diverse teams and stakeholders to achieve our common goals. I am looking for an executive position that will allow me to leverage my expertise and competencies to make a positive impact on the lives of people and communities.

Work Experience

Chief Operating Officer

Self-employed

2024 – Present

Chief Operating Officer

Greater Midwest Urgent Cares

2023 – 2024

Executive Director

Landmark Recovery

2021 – 2023

Director of Operations

Brightview Marion

2020 – 2021

Recovery House Coordinator

Zepf Center

2017 – 2018

Duties to include:

• Supervision of TCM staff • Supervision of recovery house residents • Evaluation and assessment of recovery house residents • Discipline of recovery house residents • Management of recovery house groups including creation of group settings and curriculum • Co-supervision of peer supports and resident advisors • Coordination with DART officers • Coordination with internal services • Coordination with court systems, probation/parole officers

Transitional Specialist

Zepf Center

2016 – 2017

Case management for a detox unit.

Substance Abuse Counselor

Reynolds Clinic

2014 – 2016

Substance abuse counselor at a suboxone clinic.

Allied Health Instructor

Lincoln College of Technology

2011 – 2014

Billing Support Specialist

HCR ManorCare

2005 – 2011

Education

Bachelors

Kaplan University Online

2009 – 2011

Related Course work: Criminal Investigation, Criminal Procedure, Criminal Justice Ethics, Abnormal Psychology, Psychology for Law Enforcement, Managing Criminal Justice Organizations, Applied Criminal Justice Ethics, Research Methods

Masters Science

The Chicago School

Masters Science Criminal Justice

Tiffin University

2011 – 2012

Associates

Brown Mackie College

2007 – 2009

Healthcare Administration Healthcare Ethics Related course work: Healthcare management, healthcare ethics, business management, pharmaceutical control.

Skills

Decision-MakingSystem AdministrationFinancial ReportingFinancial AnalysisEvidenceEmployer BrandingTermination of EmploymentVendor ManagementTeam ManagementFinancial LiteracyResource AllocationOperational EfficiencyInsuranceStrategic PartnershipsNew Business DevelopmentDepartment of TransportationQuality ImprovementProgram ImplementationPractice ManagementConfidentialityStrategic LeadershipMarketingFinanceExecutive ManagementBehavioral HealthProvider RelationsOperations SupportMicrosoft ApplicationsFacilitiesDefining RequirementsPresentationsOperationsOperational ExcellenceFundraisingCommunity RelationsCommunity OutreachBoard of DirectorsBusiness AcumenP&L ManagementMulti-siteRetail Branch OperationsProblem SolvingCustomer Service ManagementHR PoliciesNegotiationOrganizational EffectivenessCommunicationConflict ManagementTeam LeadershipHigh Sense of UrgencyBudget DevelopmentStrategic PlanningStrategyInterpersonal SkillsCritical ThinkingTraining and Development (HR)Business DevelopmentAnalytical SkillsHuman Resources (HR)Talent ManagementWorking with BrokersService-Level Agreements (SLA)Service LevelsPerformance AppraisalOperations ManagementKey Performance IndicatorsGovernment ProgramsClaim InvestigationBusiness Process ImprovementHealthcareManagementTrainingStaff DevelopmentHealthcare ManagementAccreditationCoachingConflict ResolutionForensic PsychologyInstructional DesignInterviewsLeadershipLeadership DevelopmentNonprofitsOrganizational DevelopmentProgram DevelopmentPublic SpeakingResearchRetaining CustomersSupervisory SkillsAdministrationClinical ResearchRecruitingEmployee RelationsCustomer RetentionMental Health CounselingGrief CounselingRehabilitation CounselingSmall Group CounselingAODNonprofit Organizations