Amy Jerome
Workplace Strategist · Consultant
Toledo, OH
In My Own Words
I am a passionate HR leader specializing in human capital management. I work to guide organizational change while ensuring operational alignment, leveraging business analysis, and driving skill gap resolution. My goal is to identify, create and deploy resources geared towards engaging and developing people.
As a strategic thought partner, my leadership extends across employee experience and organizational design, driving sustainable growth, adaptability and community within organizations and their customer populations. I have implemented performance interventions, developed innovative programs, and activated forward-thinking initiatives that enhance people-focused strategies.
I am known for driving paradigm shifts in organizational culture and being an advocate for human-centered design. My greatest professional accomplishments involve implementing people-oriented strategies that ensure successful execution of transformational initiatives.
AREAS OF EXPERTISE: Organizational Development | Management Consulting | KPI Oversight | Change Management | Program Management | Organizational Learning | Process Implementation | Strategic Alignment | Business Analysis | Performance Management | Storytelling
Work Experience
Consultant: human capital, change management, workforce transformation
Consultant2014 – Present
• Focus area: Corporate Social Responsibility • Focus area: Transformational Change for Business Development • Focus area: Employment Challenges and Solutions for Military Spouses
Speaking Engagements: • Presenter, National Conference of State Legislators Capitol Forum; December 2017 Topic: Creating Pathways for Corporate Social Responsibility - Starbucks and Blue Star Families • Presenter, National Conference of State Legislators Capitol Forum; December 2017 Topic: Military Spouse Employment Challenges and Solutions • Presenter, Council on Foundations; November 2017 Topic: Military Spouse Employment Challenges and Solutions • National Conference Speaker, Girls on the Run International Annual Summit; Jan. 2015 Topic: Volunteer Recruitment, Retention and Recognition • Panel Discussion Leader, Young Nonprofit Professionals Network; Oct. 2014 Topic: Non-profit development
Head of Organizational Excellence
ProMedica2021 – Present
Leads Talent/Organizational Excellence (OE) consulting team supporting three businesses and 50,000 healthcare workers. Partners with Learning and Development team to upskill, develop and coach leaders. Partners with DEI to develop and integrate education and initiatives across enterprise. Responsible for 3 key work streams within HR function: Workforce Transformation, Workforce Development and Talent Optimization.
Senior Consultant
Root Inc., A Part of Accenture2018 – 2021
I leveraged operational strengths and efficiencies for clients through analysis of data-driven insights, as well as revolutionized policies, propelling organizational growth.
• Leadership Alignment: Forged a culture of alignment among leaders, resulting in transformative experiences that propelled HR initiatives across the entire associate spectrum. • Enterprise Capacity: Harnessed engagement data to engineer solutions, resulting in 6+ week boost in employee performance. • Change Management: Led an advisory council in crafting a change management strategy that not only fostered robust vendor relationships but also integrated benefits.
Senior Director of Community Development and Programming
Blue Star Families2016 – 2018
As the Senior Director of Community Development & Programs, I led multifaceted objectives designed to influence scalable program growth. • Strategic Leadership of Global Teams: Led global management of a team of 500+ remote staff and volunteers spanning five program departments, achieving retention rate of 65% among volunteers. • Corporate Partnerships: Cultivated partnerships with industry giants including Starbucks, Humana Health, Walmart, and The Schultz Family Foundation. • Membership Growth and Financial Optimization: Achieved 35% growth in memberships, surpassing 1.5M in value by managing and optimizing a $2.5M annual budget. • Programmatic Leadership: Directed membership and community development strategies for 35 national global chapters, navigating through neighbors and community networking.
Executive Director
Girls on the Run of San Diego2011 – 2016
In the Executive Director’s role, I instituted operational plans and KPIs to stimulate growth and expansion. • Program Growth and Outreach: Propelled 250% program growth over a span of 4.5 years, elevating program's influence to engage nearly 5k participants. • Volunteer Program: Achieved surge of over 100% in volunteer recruitment and retention, cultivating a robust volunteer force of 2,500+ dedicated individuals. • Strategic Leadership: Pioneered character-education initiatives across 100 diverse locations across 44 school districts and 3 major military bases.
Owner/Consultant - Community Wellness
One More Push2002 – 2010
• Developed and implemented curriculum for maternal/fetal care classes • Designed and delivered a strong customer relationship management strategy, providing advocacy and responsiveness to client needs while maintaining profitability goals • Lectured at local community health organizations • Provided doula services as contracted