Michael Tull

Manage the daily functions of a department from customer experiences to employee interactions. Coaching and training the sales team to provide exceptional customer experiences and meet business results by achieving revenue, margin, and operational targets. Maintains a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development. Builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. Work closely with the Management to provide feedback, strategize, and execute on the overall leadership processes within the store.

Leads a team of Sony, Canon, and Nikon brand experts to ensure that all brands are being represented by knowledgable sales representatives. Train representatives on all products from each brand, from the newest releases to the oldest available models. Conduct trainings multiple times a week to keep up to date on product knowledge. Lead by example in selling skills and in product knowledge.

Engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics. Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.