michael reyes
Sales Professional · Metagenics
Laguna Beach, CA
In My Own Words
I am a qualified sales professional who is curious, nurturing, intuitive and highly self-motivated. I strive to be a team player with an eye for detail. A problem solver with the ability to choose the best course of action when faced with a complex situation with several available options.
Work Experience
Customer Support/Sales Representative
Metagenics2023 – 2024
- Accountable for managing incoming customer inquiries, offering technical guidance on products, and upholding elevated levels of customer satisfaction through various communication channels such as phone, chat, and email. - Tasked with handling over 1,000 tickets monthly while sustaining superior quality standards. - Engaged in daily outbound sales calls to existing customers and ensuring the upkeep of the CRM system.
Pharmacy Aid & Sales Associate
Bushards Pharmacy2016 – 2023
- Identify and comprehend the client's specific focus and requirements, preemptively addressing them. - Facilitate order placement while ensuring seamless information flow, encompassing delivery schedules and order modifications. - Enhance sales by actively engaging customers, employing suggestive selling techniques, and imparting comprehensive product knowledge.
Server
Montage Hotels & Resorts2010 – 2016
- Responsible for providing efficient, courteous customer service to 100+ clients daily. - Maintain the high standards of a luxury environment, while creating life-long memories for high net worth guests. - Implemented problem solving skills to determine solutions for customers and team members in escalated situations.