In my own words
— MelissaAccomplished, results-driven client relations specialist with 20+ years of management experience in customer service, administrative and business support, team supervision and conflict resolution with a focus on meeting and exceeding financial goals and objectives.
An innovative and driven leader with extensive acumen on client retention and productivity, credited with successfully navigating business units through periods of accelerated growth. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.
Trajectory
Jan 2004 — Now
Customer Service Manager · Digital Dimensions, Inc.
Responsible for researching and building solutions to improve the customer experience and increase client retention rates. Prepare monthly customer software maintenance contracts and invoices. Create yearly budgets, forecasts and goals for the business units. Analyze financial reports to determine revenue and profit growth and implement corrective action to rectify any gaps.
Successively directed the customer service department to be the leading generator of revenue for the company throughout the past 12 years and led the team that drove a 16% increase in sales over a two-year period, effectively meeting and surpassing all financial goals and objectives.
Jan 1995 — Dec 2003
Manager, Order Management · Digital Dimensions, Inc.
Supervised and processed all orders, purchase orders and provided sales assistance for the company. Assisted Accounting Department with invoicing, posting payments, deposits and new account set-up. Created and maintained all vendor relations. Implemented a group queue system to manage and fulfill all customer orders in a time efficient manner.
