Madeline Schulte

Agent Care Consultant

Costa Mesa | United States

Skills

No information

Interests

Music: play multiple instruments & sing.

Fashion: model for local small businesses. always up to date with new trends & street fashion.

Travel: traveled all of southeast asia and europe and hope to continue travelling far and wide.

Industries

Lifestyle

Outdoor

Skate

Snow

Surf

Home Summary Activity Projects Work experience Education history Connections Companies

In my own words

— Madeline

I have worked for multiple types of business' for the past 4 years mostly in the area of project management, customer service and production experience.I have a strong communicative orientation and use a personable approach to impact teams through positive attitude, morale and attention to detail.

I am interested in the creative as well as customer service strategies involved in working in this industry and would love the opportunity to advance my career path with an innovative and dynamic company. I also am truly passionate about music, art, fashion, the outdoors, and fitness activities and pursue them as often as I can. I have found that discovering new ideas and continuously challenging myself enhances the things I enjoy and often presents me with unexpected solitude.

Trajectory

Aug 2016 — Now

Agent Care Consultant · Zillow Group

• Use of SalesForce, Zendesk and other help desk platforms to track CRM and MLS information. • Ability to handle large quantities of paying customers at all stages in the resolution process and follow-up with them on details pertaining to where we are in resolving their issue • Organizational ability to respond to all new customers with listing and profile issues and take ownership of resolving existing customer problems • Bandwidth to fully comprehend our Zillow product suite so you are able to understand customers’ subscriptions and move on to the trouble shooting • Adaptable when it comes to ongoing changes in process and structure while still keeping a positive attitude and being a team leader • Collaborative mindset that enjoys working within a team and other departments to find solutions that help our real estate professionals

Jan 2013 — Now

Production Assistant · PRODUCTION ON 5TH

-FREELANCE -Help create production book and shot list. -Assist with product selection and wardrobe. -Assist with any production or photographer needs. -Post production coordinating.

Apr 2016 — Sep 2016

Customer Service Lead · Swell

. Manage team of reps with real time customer service issues . Train and model scripts for reps to answer product, inventory and quality issues . Organize and monitor workflow . Resolve warranty claims and RMAs

Sep 2015 — Jan 2016

Regional Representative · NeoStrata

-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. -Adjusts content of sales presentations by studying the type of sales outlet or trade factor. -Focuses sales efforts by studying existing and potential volume of dealers. -Submits orders by referring to price lists and product literature. -Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Mar 2014 — Jul 2014

TEFL Teacher · GVI (Global Vision International)

-Classroom management;planning, preparing and delivering lessons to a range of classes and age groups. -Preparing and setting tests, examination papers, and exercises. -Marking and providing appropriate feedback on oral and written work. -Devising, writing and producing new materials, including audio and visual resources. -Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions. -Attending and contributing to training sessions. -Participating in marketing events for the language school.

Sep 2012 — Apr 2013

Sales Associate · Urban Outfitters Inc.

MERCHANDISING AND DISPLAY: . Uphold merchandising and store cleanliness standards . Ensure that merchandise is ticketed and the sales floor is stocked . Support sales by assisting in merchandising and display projects . Exhibit a familiarity with current product and trend awareness

Jul 2011 — Jun 2012

Production Assistant · Oakley, Inc.

. Help to create production book and shot list . Assist with product selection and wardrobe . Log and route all apparel and product for photo shoots. . Assist with any production or photographer needs and scheduling . Post production coordination

Feb 2011 — Jul 2011

Assistant Traffic Coordinator · Oakley, Inc.

. Track and manage in-house assets for catalogs and online merch needs . Work with Apparel and Accessories teams to identify photography needs for upcoming seasons . Organize and log apparel ”rainbow line” by season . Route advertising, retail and in-house projects to appropriate signers . Track and explain project changes to internal clients and creative team