Madeline Schulte
Agent Care Consultant
Costa Mesa | United States
Skills
No information
Interests
Music: play multiple instruments & sing.
Fashion: model for local small businesses. always up to date with new trends & street fashion.
Travel: traveled all of southeast asia and europe and hope to continue travelling far and wide.
Industries
Lifestyle
Outdoor
Skate
Snow
Surf
Summary
Activity
Work experience
Zillow Group
Agent Care Consultant | 08/2016 - Current
• Use of SalesForce, Zendesk and other help desk platforms to track CRM and MLS information.
• Ability to handle large quantities of paying customers at all stages in the resolution process and follow-up with them on details pertaining to where we are in resolving their issue
• Organizational ability to respond to all new customers with listing and profile issues and take ownership of resolving existing customer problems
• Bandwidth to fully comprehend our Zillow product suite so you are able to understand customers’ subscriptions and move on to the trouble shooting
• Adaptable when it comes to ongoing changes in process and structure while still keeping a positive attitude and being a team leader
• Collaborative mindset that enjoys working within a team and other departments to find solutions that help our real estate professionals
PRODUCTION ON 5TH
Production Assistant | 01/2013 - Current
-FREELANCE
-Help create production book and shot list.
-Assist with product selection and wardrobe.
-Assist with any production or photographer needs.
-Post production coordinating.
Swell
Customer Service Lead | 04/2016 - 09/2016
. Manage team of reps with real time customer service issues
. Train and model scripts for reps to answer product, inventory and quality issues
. Organize and monitor workflow
. Resolve warranty claims and RMAs
NeoStrata
Regional Representative | 09/2015 - 01/2016
-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
-Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
-Focuses sales efforts by studying existing and potential volume of dealers.
-Submits orders by referring to price lists and product literature.
-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
GVI (Global Vision International)
TEFL Teacher | 03/2014 - 07/2014
-Classroom management;planning, preparing and delivering lessons to a range of classes and age groups.
-Preparing and setting tests, examination papers, and exercises.
-Marking and providing appropriate feedback on oral and written work.
-Devising, writing and producing new materials, including audio and visual resources.
-Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions.
-Attending and contributing to training sessions.
-Participating in marketing events for the language school.
Urban Outfitters Inc.
Sales Associate | 09/2012 - 04/2013
MERCHANDISING AND DISPLAY:
. Uphold merchandising and store cleanliness standards
. Ensure that merchandise is ticketed and the sales floor is stocked
. Support sales by assisting in merchandising and display projects
. Exhibit a familiarity with current product and trend awareness
Oakley, Inc.
Production Assistant | 07/2011 - 06/2012
. Help to create production book and shot list
. Assist with product selection and wardrobe
. Log and route all apparel and product for photo shoots.
. Assist with any production or photographer needs and scheduling
. Post production coordination
Oakley, Inc.
Assistant Traffic Coordinator | 02/2011 - 07/2011
. Track and manage in-house assets for catalogs and online merch needs
. Work with Apparel and Accessories teams to identify photography needs for upcoming seasons
. Organize and log apparel ”rainbow line” by season
. Route advertising, retail and in-house projects to appropriate signers
. Track and explain project changes to internal clients and creative team
Education history
Orange Coast College
| 2012 - Present



