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Madeline Schulte

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Agent Care Consultant
Costa Mesa | United States

Skills

No information

Interests

Music: play multiple instruments & sing.
Fashion: model for local small businesses. always up to date with new trends & street fashion.
Travel: traveled all of southeast asia and europe and hope to continue travelling far and wide.

Industries

Lifestyle
Outdoor
Skate
Snow
Surf
HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies

Summary

Activity

Work experience

Zillow Group logo

Zillow Group

Agent Care Consultant | 08/2016 - Current

• Use of SalesForce, Zendesk and other help desk platforms to track CRM and MLS information. • Ability to handle large quantities of paying customers at all stages in the resolution process and follow-up with them on details pertaining to where we are in resolving their issue • Organizational ability to respond to all new customers with listing and profile issues and take ownership of resolving existing customer problems • Bandwidth to fully comprehend our Zillow product suite so you are able to understand customers’ subscriptions and move on to the trouble shooting • Adaptable when it comes to ongoing changes in process and structure while still keeping a positive attitude and being a team leader • Collaborative mindset that enjoys working within a team and other departments to find solutions that help our real estate professionals
PRODUCTION ON 5TH logo

PRODUCTION ON 5TH

Production Assistant | 01/2013 - Current

-FREELANCE -Help create production book and shot list. -Assist with product selection and wardrobe. -Assist with any production or photographer needs. -Post production coordinating.
Swell logo

Swell

Customer Service Lead | 04/2016 - 09/2016

. Manage team of reps with real time customer service issues . Train and model scripts for reps to answer product, inventory and quality issues . Organize and monitor workflow . Resolve warranty claims and RMAs
NeoStrata logo

NeoStrata

Regional Representative | 09/2015 - 01/2016

-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. -Adjusts content of sales presentations by studying the type of sales outlet or trade factor. -Focuses sales efforts by studying existing and potential volume of dealers. -Submits orders by referring to price lists and product literature. -Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
GVI (Global Vision International) logo

GVI (Global Vision International)

TEFL Teacher | 03/2014 - 07/2014

-Classroom management;planning, preparing and delivering lessons to a range of classes and age groups. -Preparing and setting tests, examination papers, and exercises. -Marking and providing appropriate feedback on oral and written work. -Devising, writing and producing new materials, including audio and visual resources. -Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions. -Attending and contributing to training sessions. -Participating in marketing events for the language school.
Urban Outfitters Inc. logo

Urban Outfitters Inc.

Sales Associate | 09/2012 - 04/2013

MERCHANDISING AND DISPLAY: . Uphold merchandising and store cleanliness standards . Ensure that merchandise is ticketed and the sales floor is stocked . Support sales by assisting in merchandising and display projects . Exhibit a familiarity with current product and trend awareness
Oakley, Inc. logo

Oakley, Inc.

Production Assistant | 07/2011 - 06/2012

. Help to create production book and shot list . Assist with product selection and wardrobe . Log and route all apparel and product for photo shoots. . Assist with any production or photographer needs and scheduling . Post production coordination
Oakley, Inc. logo

Oakley, Inc.

Assistant Traffic Coordinator | 02/2011 - 07/2011

. Track and manage in-house assets for catalogs and online merch needs . Work with Apparel and Accessories teams to identify photography needs for upcoming seasons . Organize and log apparel ”rainbow line” by season . Route advertising, retail and in-house projects to appropriate signers . Track and explain project changes to internal clients and creative team

Education history

Orange Coast College logo

Orange Coast College

| 2012 - Present

Connections

Josh Roberts profile photo

Josh Roberts


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