Lindsay Keyes
Customer Service Manager- Retail and Digital Support
Erie | United States
Skills
No information
Interests
No information
Industries
No information
Summary
Activity
Work experience
Colorado High School Cycling League
Production Crew | 07/2012 - Current
- Manage race registration, athlete staging, and awards.
- Promote the development of High School Mountain bike teams by working to establish
and maintain safe, quality high school mountain bike programs in Colorado, Wyoming, and New Mexico.
Sea to Summit
Customer Service Manager- Retail and Digital Support | 07/2018 - Current
Lead a multifaceted team who supports warranty, consumer education, dealer support,
and ecommerce/digital platforms.
- Work in tandem with Sales, Operations, Marketing and Digital teams to provide the best
possible customer experience
- Nimbly support all sales channels and provide feedback and support to improve the organizations understanding of the end-users and retail partner's needs.
- Introduce and launch processes and platforms to enhance customer experience,
communication, sales and education.
Life Time Fitness
Aquatics Area Lead/Aquatics Manager- Mountain Region | 10/2012 - 07/2018
Manage the Aquatics department and oversee staff of 60 supervisors, coaches,
lifeguards, swim instructors, and assistant manager. Additionally, provide support to 5
Aquatics Departments in Colorado and Utah.
- Create a culture of care and retention and decrease team member turnover by 10-12%
year over year for 4+ years.
- Design and implement best practices for safety and outstanding programming that
become Standard Operating Procedures company wide.
- Manage business by achieving aggressive revenue goals and managing payroll within
established budgets.
1 of 2
PROFESSIONAL EXPERIENCE CONTINUED
Education history
East Stroudsburg University
Masters of Science degree
Slippery Rock University
Bachelor of Science degree
