Lindsay Keyes
Customer Service Manager- Retail and Digital Support
Erie | United States
Skills
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Interests
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Industries
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In my own words
— LindsayExperienced Customer Service Manager with a demonstrated history of working in the recreation and outdoor industry.
Successful in recruiting and training Customer Service Reps, decreasing team member attrition, achieving aggressive revenue budgets, and creating a world class programming and customer experience.
Trajectory
Jul 2018 — Now
Customer Service Manager- Retail and Digital Support · Sea to Summit
Lead a multifaceted team who supports warranty, consumer education, dealer support,
and ecommerce/digital platforms.
- Work in tandem with Sales, Operations, Marketing and Digital teams to provide the best
possible customer experience
- Nimbly support all sales channels and provide feedback and support to improve the organizations understanding of the end-users and retail partner's needs.
- Introduce and launch processes and platforms to enhance customer experience,
communication, sales and education.
Jul 2012 — Now
Production Crew · Colorado High School Cycling League
- Manage race registration, athlete staging, and awards.
- Promote the development of High School Mountain bike teams by working to establish
and maintain safe, quality high school mountain bike programs in Colorado, Wyoming, and New Mexico.
Oct 2012 — Jul 2018
Aquatics Area Lead/Aquatics Manager- Mountain Region · Life Time Fitness
Manage the Aquatics department and oversee staff of 60 supervisors, coaches,
lifeguards, swim instructors, and assistant manager. Additionally, provide support to 5
Aquatics Departments in Colorado and Utah.
- Create a culture of care and retention and decrease team member turnover by 10-12%
year over year for 4+ years.
- Design and implement best practices for safety and outstanding programming that
become Standard Operating Procedures company wide.
- Manage business by achieving aggressive revenue goals and managing payroll within
established budgets.
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PROFESSIONAL EXPERIENCE CONTINUED
Activity
Education history
East Stroudsburg University
Masters of Science degree
Slippery Rock University
Bachelor of Science degree
