Kyle Hickenbottom

Manage a team of 4, ensuring each team member meets productivity standards, as well as write and deliver annual performance reviews. Provide department training to staff in the following areas: Packing and shipping boxes, and loading pallets, in accordance with store standards. Training shelvers to move product to the salesfloor in the most efficient and accurate way. Maintain inventory and paper work for all shipments in and out of the store. Knowledge of Barnes & Noble-specific software: Bookmaster, to keep track of box arrivals and senders, and ePlanner, to keep track of projects. Lead the receiving department in yearly store inventory counts. Able to multitask, communicate effectively, identify inefficiencies, and apply procedural improvements. Set up and take down for off-site events, such as book fairs and author signings. This included packing and transporting product to and from the event, and ensuring there was no shrink. Knowldege of safety procedures in a ware

Provide 411 services, such as directing calls from customers to appropriate channels, connecting to businesses and residences, providing directions, and all general information associated with 411.