Kristina Hill

Provide comfort passengers through diligent customer service Communicate effectively and work cohesively with crew members Demonstrate strict punctuality and professionalism Empathize with upset passengers while using de-escalation strategies and techniques

Reported analyzation of customer feedback and department results to executives at store and district levels Created operational checklist for associates to boost efficiency, consistency, and organization Assembled product knowledge binder for associates' reference to drive sales Enhanced community outreach by coordinating Prom/ Homecoming events Effectively resolved fulfillment concerns for online shoppers using problem solving and innovation in store.

Researched trend/color forecast, target market, and observed consumer shopping patterns to present buyer inspiration for PO Utilized research to assemble and place Fall 2016 PO Planned and executed merchandise placement on sales floor Trained coworkers with product knowledge to increase sales Organized and updated stock room, pulling pieces that should be on sales floor