Kristen Garcia

Independently managed entire sales cycle from prospecting to closing, including conducting software demos, addressing client needs, and improving closing ratios • Orchestrated client onboarding processes, ensuring that their expectations were met and goals achieved • Utilized CRM to track and manage sales activities, producing weekly reports for accomplishments and activities • Collaborated with Marketing to develop high-performing sales materials • Led customer engagements with B2B enterprise clients, focusing on increasing adoption, customer value realization, and contract value growth through upsells and renewals. Orchestrated successful renewals by upselling services and licenses • Conducted client trainings and troubleshooting sessions, elevating customer satisfaction and product knowledge • Collaborated with cross-functional teams to develop customized solutions for clients, resulting in 30% increase in customer satisfaction scores • Built and nurtured strong relationships with senior executives at large enterprises, serving as a trusted advisor and strategic partner • Successfully managed and completed multiple concurrent projects, effectively prioritizing tasks and meeting all deadlines • Exhibited exceptional problem-solving skills by maintaining composure and professionalism when resolving customer issues • Consistently exceeded sales and support targets by implementing innovative strategies • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences

• Collaborated with Project Managers to address project needs efficiently and proactively • Ensured accurate data entry, documentation, and sample processing for various projects • Resolved issues and facilitated timely case paperwork and files • Timely and accurately enter data into the LIS, label samples and builds work folders, generates specimen travel documents, and forwards respective samples to personnel/departments • Craft case paperwork & files, including pre-analytic documentation and labels • Perform entry of add-on testing and coordinates split specimens • Send out specimens to appropriate reference laboratories by coordinating the shipment process, maintaining client communication, and generating necessary logs. • Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables • Arranged internal meetings, provided supporting information and arranged catering

• Efficiently managed high-volume accounts receivable and collection reports • Developed strong payer relationships through effective telephone communication • Successfully audited accounts, appealed denied claims, and consistently met productivity standards • Utilized software and databases to effectively manage collections and claim appeals. • Reached out to approximately 50account holders daily

• Optimized customer service and problem-solving in daily operations of the tasting room • Successfully hired and trained new employees to provide excellent customer service • Effectively resolved customer needs and problems promptly and professionally • Coordinated various successful events at the tasting room • Established guidelines for execution and oversaw new projects. • Planned, designed, and scheduled phases for large projects • Monitored project performance to identify areas of improvement and make adjustments • Coordinated with cross-functional teams to resolve project issues and mitigate risks