B.S. Bachelor of Science of Business Administrative 

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Swim

Wake

Yoga

Health & Fitness

Being outside

Going on adventures

Seeing new things

Business development manager 

Accounting & Finance

Encouraging professional and analytical problem-solver with talents for
team building, leading and motivating, as well as excellent customer
relations aptitude and relationship-building skills. Proficient in using
independent decision-making skills and sound judgment to positively
impact company success. Dedicated to applying training, monitoring
and morale-building abilities to enhance employee engagement and
boost performance.

Independently managed entire sales cycle from prospecting to closing, including conducting software demos, addressing client
needs, and improving closing ratios
•  Orchestrated client onboarding processes, ensuring that their expectations were met and goals achieved
•  Utilized CRM to track and manage sales activities, producing weekly reports for accomplishments and activities
•  Collaborated with Marketing to develop high-performing sales materials
•  Led customer engagements with B2B enterprise clients, focusing on increasing adoption, customer value realization, and contract value
growth through upsells and renewals. Orchestrated successful
renewals by upselling services and licenses
•  Conducted client trainings and troubleshooting sessions, elevating customer satisfaction and product knowledge
•  Collaborated with cross-functional teams to develop customized solutions for clients, resulting in 30% increase in customer
satisfaction scores
•  Built and nurtured strong relationships with senior executives at large enterprises, serving as a trusted advisor and strategic partner
•  Successfully managed and completed multiple concurrent projects, effectively prioritizing tasks and meeting all deadlines
•  Exhibited exceptional problem-solving skills by maintaining composure and professionalism when resolving customer issues
•  Consistently exceeded sales and support targets by implementing innovative strategies
•  Maintained extensive knowledge of company products and services
to provide top-notch expertise to customers
•  Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences

Business Development and Account Manager

•  Collaborated with Project Managers to address project needs efficiently and proactively
•  Ensured accurate data entry, documentation, and sample processing for various projects
•  Resolved issues and facilitated timely case paperwork and files
•  Timely and accurately enter data into the LIS, label samples and builds work folders, generates specimen travel documents, and forwards respective samples to personnel/departments
•  Craft case paperwork & files, including pre-analytic documentation
and labels
•  Perform entry of add-on testing and coordinates split specimens
•  Send out specimens to appropriate reference laboratories by coordinating the shipment process, maintaining client
communication, and generating necessary logs.
•  Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables
•  Arranged internal meetings, provided supporting information and arranged catering

Project Support Administrator

•  Efficiently managed high-volume accounts receivable and collection reports
•  Developed strong payer relationships through effective telephone communication
•  Successfully audited accounts, appealed denied claims, and consistently met productivity standards
•  Utilized software and databases to effectively manage collections
and claim appeals.
•  Reached out to approximately   50account holders daily

Collector

•  Optimized customer service and problem-solving in daily operations of the tasting room
•  Successfully hired and trained new employees to provide excellent customer service
•  Effectively resolved customer needs and problems promptly and professionally
•  Coordinated various successful events at the tasting room
•  Established guidelines for execution and oversaw new projects.
•  Planned, designed, and scheduled phases for large projects
•  Monitored project performance to identify areas of improvement
and make adjustments
•  Coordinated with cross-functional teams to resolve project issues
and mitigate risks

Project Manager

Kristen Garcia is a Business development manager at PSC Biotech Promona in Yorba Linda, California.

Kristen Garcia

Kristen Garcia

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