Kit Campoy

Ghostwriter - SaaS Retail Tech | Author | Retail Leadership Expert

2022 – Present

Ghostwriter - SaaS Retail Tech. Leadership, Retail, Business Author - The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work

Writer

2022 – 2022

I write about cryptocurrency, DeFi, GameFi, and company profile pieces.

Store Manager

2013 – 2022

Responsible for the overall operations and financial success of the highest volume store in the district. Accountable for hiring and training a full time management staff as well as 50 sales associates during peak times of the year. Managed the building through a full remodel in 2015. Facilitated the promotions of two internal store managers. Regularly train leaders new to the company. Maintain partnerships with leaders at the corporate office as well as local vendors. Built a diverse team with a wide range of skill sets in order to create a customer centric atmosphere. Enthusiastic about gaining and sharing knowledge. Demonstrates an immediate knowledge of product sell through and customer requests and needs. Creates an environment that encourages effective, open communication.

Operations Department Manager

2010 – 2013

Consistently met or exceeded the financial, operational, and visual expectations of the company. Managed and motivated high levels of customer care. Schedule writing for a team of 60. Forecasted sales on a daily basis and manipulated payroll to fall in line with company goals. Supervised a sales floor with up to 18 associates at peak times. Managed all IT issues within the building. Rolled out a new Mobile POS system to my store team as well as participated in an MPOS restock pilot for the company. Facilitated all supply orders and maintenance issues at the store level. Led management meetings on a weekly basis. Participated in recruiting, hiring, and training of new associates and managers. Led the operations team that included the receiving team and back of house as well as the restock team during morning shifts. Communicated with home office and disseminated information to the store team.

Store Manager

2006 – 2010

Accountable for analyzing the business daily and creating action plans where opportunity for improvement exists. Promoting a positive, fun, and productive work environment. Controlling store expenses. Recruiting, hiring, and maintaining top talent within the store. Promoting from within the company. Training store managers new to the district. Maintaining a strong, clear, and profitable visual impact. Proficient in Microsoft Word and Excel. Participated in weekly conference calls with district manager and other store managers. Leading a consistent focus on providing an exceptional customer experience. Maximizing a clientele program within the store.

Store Manager

2001 – 2006

Store Manager 2003-2006 Co-Manager 2002-2003 Assistant Manager 2001-2002

Responsible for the overall performance of the store. Established a positive work environment. Drove store sales by setting daily goals, analyzing monthly plans, and managing payroll hours. Protected company assets through promoting awareness of loss prevention. Sustained excellent communication along all levels of management. Responsible for store recruiting, hiring, and training. Maintained all merchandising and visual standards

BS

American College. London, England

NRF Series for Zipline

In 2024, I attended the National Retail Federation (NRF) convention with Zipline and helped cover the event.

Retail Expert Series

Shopping Basket reached out to me to write a series of three blog posts for their Retail Expert series that went live in 2024.

Omnichannel Ebook

In 2023, NewStore contacted me to assist in writing their Omnichannel Transformation eBook. The ebook will take what is learned from the Endless Aisle podcast and turn it into digestible and actionable insights for retail “changemakers” to put into practice.

The content and focus are on digital transformation and innovation—this should be well-rounded and speak to all retail leaders.