Keith W

Video Editor

2021 – 2022

- Edited 8 video tutorials via Facebook and YouTube to teach customers on how to use automotive paint products. - Revampled YouTube navigation based on SEO best practices, resulting in improved user experience; site metrics showed a 20% increase in average sessio nduration and a notable decrease in bounce rates. - Integrated closed captioning and timecode through software, improving accessibility by 30% and reducing manual timecoding by 15%.

Target

2019 – 2020

- Championed a cross-functional collaboration to improve frozen goods rotation, leading to an 18% decrease in expired products and enhancing overall customer satisfaction ratings by 20% within a four-month period. - Directed regional manager and 10 untrained team members to follow specialized protocol during an unanticipated delivery during peak hours. - Evaluated customer purchasing behavior to refine sales strategies; recommendations led to a streamlined sales process that defined conversion rates by 20% and decreased average sales cycle by 10 days.

Steadicam Assistant

2018 – 2018

Steadicam Assistant for Punk Girl Death Brawl

- Monitored Steadicam rig performance metrics in real-time, implementing necessary adjustments that authored shot stability, resulting in 15+ successful takes. - Conducted performance assessments of the Steadicam system on-site at three locations, gathering user feedback that informed subsequent upgrades, ultimately increasing operator satisfaction and gear reliability metrics.

Barista

2017 – 2018

- Trained 2 baristas in Starbuck’s policies, beverage preparation techniques, and customer service best practices, contributing to a 15% reduction in training time. - Addressed 12 customer complaints by tackling quality control issues, providing complimentary drinks and/or food, and ensuring a positive interpersonal experience to increase overall monthly customer satisfaction by 10%. - Recognized by superiors for multitasking efforts and repeat customer visits.

Production Assistant

2015 – 2016

- Prepared and implemented sets, props, and talent placement, ensuring that everything was in place and ready for filming according to the director’s vision.

- Orchestrated a system for managing location changes and scheduling adjustments, resulting in a 25% reduction in client escalations; streamlined communication protocols enhanced team responsiveness to 10+ urgent requests each week.

Film/Video and Photographic Arts

2013 – 2016

Bachelor of Arts - BA

2016 – 2018