Kaitlyn Tonick
General Manager · Massage Heights
Mission Viejo, CA
In My Own Words
I am currently the Retreat Director for Massage Heights in Mission Viejo where I am responsible for all aspects of Retreat operations. Within this role I have been able to exceed sales goals, design effective marketing strategies, develop new budget practices and create collaborative partnerships with companies for recruiting and marketing. With six years of sales and customer service experience, I have discovered my strongest points are seen through my clear communication skills, working well and efficiently in group settings as well as having the ability to read customers in order to create a personal experience for them. I have recently graduated from California State University, Fullerton with a Bachelor’s Degree in Health Science and minor in Kinesiology. I am an ambitious individual who establishes and reaches goals in order to better myself. My strongest desires are to live and maintain a healthy and active lifestyle and I strive to encourage others to uphold the same values. Throughout my college career, I have always kept myself involved by holding positions in the Sigma Kappa Sorority, Peer Health University Network, Health Science Honors Society-Eta Sigma Gamma and volunteering for the Arthritis Foundation. My achievements have also been shown through maintaining an academic scholarship for three years. I am extremely passionate about my work and enjoy keeping myself busy, as it has led me to perfect my time management and organizational skills. Feel free to contact me if you would like to connect.
Work Experience
General Manager
Massage Heights2016 – Present
- Directly supervise and be accountable for aspects of Retreat operations. - Meet and exceed sales goals. - Maintain 25% closing - Set goals for retail, re-booking, Elevation booking goals. - Payroll administration - Inventory management - Budget monitoring - Marketing - Recruiting for all Retreat Team Members - Lead by example: achieve personal as well as Team goals. - Coach Team Members to achieve peak performance. - Create an environment that is passionate about providing Guest service. - Create a positive Team environment.
Intern
Mission Hospital - CardioPulmonary Rehab Center2015 – 2016
- Assist patients with telemetry hook up - Assist patients with exercise equipment and exercise progression - Assist with data entry, assess blood pressure symptoms - Develop exercise prescriptions - Perform discharge teaching - Observe and assist with Pulmonary Rehabilitation - Observe cardiac catheterization - Observe electrophysiology study - Teach education classes
Production Coordinator
FitLife Productions2012 – 2016
- Fitness pre-production planning and post-production supervision - Casting liaison - Fitness choreography - Fitness tech - On-camera talent
Sales Associate
Massage Envy2013 – 2016
- Promote clinic wide sales goals - Mediate customer service issues - Review and process membership cancellation and freeze request forms - Maintain above a 30% closing rate on memberships - Presenting memberships and retail products - Work with Millennium Platinum software - Answering/making phone calls - Checking guests in - Scheduling appointments
Social Chairman & Activities Chairman
Sigma Kappa Sorority2011 – 2015
Social Chairman: - Scheduled and organized all chapter social activities - Secured and booked a suitable venue/location - Worked with the social committee or appoint committees necessary for any social function - Registered all chapter social functions with Student Development - Enforced all General Fraternity risk management policies and campus regulations during chapter social functions - Worked with the Risk Manager in maintaining discipline and setting up designated drivers at all chapter social functions
Activities Chairman: - Coordinated and facilitate all Panhellenic programs and activities - Sought philanthropy and community service opportunities to report to chapters and assist in programming
