Kaitlyn Johansen

• Responsible for guest communications from initial inquiry to event conclusions that includes writing and drafting proposals, guiding the clients through contractual phases, acting as on-site support upon arrival as needed, managing client needs while on their visit to ensure the best experience, and post event evaluations • Implement upgrades/best practices by utilizing backend analytics gathered from self-built CRM sales program • Manage budgets, accounting processes, vendor agreements, insurance documents, and partnerships for 100+ events across 9 months

• Manage all aspects of business to include scheduling, forecasting, daily operations, inventory management, communication between teams, budget review and overall financial health • Orchestrate all guest communication outlets to ensure information is on brand through social media, website, emailed communication, and in person interactions • Ensure healthy Employee relations through thorough and honest communication with an open-door policy, provide incentives to drive team morale and sales, offer support, utilize key players and offer in-house training using time management with each individual to establish professional relationships • Gather qualitative and quantitative data using metrics to measure hits and misses for the goal of increasing sales

Developed systems and standards for a growing entrepreneurial business including inventory sheets, cost analysis, growth charts to analyze overall health of financials, employee relations and documentations, payroll strategies, and event logistics

• Responsible for administration duties including accounts receivable, accounts payable, managing financial books, marketing and internet content • Traveled to client projects and assisted in drafting blue prints, confirming client needs, drafting contracts and negotiations, responsible for ordering material, scheduling labor, execution of project, and follow up of guest satisfaction.