JULIANA MARQUES BROWN

• Manages the life-cycle of the employment relationship with an assigned group of contractors. • Maintains employee files - this includes creation of new hire packets, training on documents, and collection and maintenance of all necessary forms. • Ensures I-9 accuracy and compliance. • Process background checks & drug screens. • Works closely with the Finance department to ensure accurate and on-time pay. • Coordinates laptop & equipment shipments to new hires. • Works closely with Travel Agency to coordinate flight, hotel & car reservations for talent needing travel to market. • Conducts "Quality calls" to check on project status, satisfaction, etc. • Provides performance feedback to talent including counseling, warnings, and terminations. • Participates and conducts termination meetings with employees. • Tracks communication and interactions with clients and talent in our applicant tracking system (SmartSearch). • Records all changes in employee status (work location, pay, expenses, classification, title, job responsibilities, etc.) and complete corresponding paperwork. • Provides employment verifications and other employment letters when necessary. • Resolves issues in a timely manner. • Communicates process or policy changes and any other pertinent information. • Collects and compile Exit Interview and annual Talent Satisfaction survey feedback. • Prepares reports of work-related accidents and/or injuries. • Completes special projects as assigned.

Temporary contract through QI Pipeline. Provided support for employees needs across HR functions. Responsible for internal communication, training and development, benefits administration, and unemployment claims. Also, worked with I-9 compliance, invoices processing, drug test compliance, medical support notices, new hires paperwork, EDD Report, and all on-demand HR activities.

Office/Dock Management. Responsible for Customer Care and contract management.

Barista, Cashier and Customer Service. Also provided customer support for catering orders.

Started as an internship, in the HR area, giving general support to the employees. As a HR analyst made the managing, stabilizing and trained other colleagues in the process of Latin America Payroll. Went to Peru and Mexico, to know the process peculiarities and worked with the behavior change, alignment of communication and established roles and responsibilities. Also worked in the process of Corporate Education, defining attendance process in a global scope, creating the documentation of the process and managing demand. Structured the Corporate Education attendance in the Shared Services Brazil and stabilized the process.

Managing the training and development. Organizing events, trainings and all the educative programs.

Barista, stock controller and costumer attendance

Auxiliary of Research Project Management between the PUCRS and enterprises (www.pucrs.br/agt). Responsible for manage the projects budgets, human resources and administrative paperwork.

Client Attend Service, event organization, research of satisfaction of the client, administrative auxiliary, occurrence control, etc.