Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

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Tech

Triathlon

Wake

Yoga

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Leadership

Project management

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Hr processes

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Human Resources / Talent Care Agent

Human Resources & Legal

Professional with extensive experience in customer service, management and human

resources. Outgoing individual, dedicated, committed and hard worker. Very

proactive, focused on customer satisfaction and service excellence. Experience

working under pressure, multitasking environments and bilingual employees

relations.

•	Manages the life-cycle of the employment relationship with an assigned group of contractors.
•	Maintains employee files - this includes creation of new hire packets, training on documents, and collection and maintenance of all necessary forms.
•	Ensures I-9 accuracy and compliance.
•	Process background checks & drug screens.
•	Works closely with the Finance department to ensure accurate and on-time pay.
•	Coordinates laptop & equipment shipments to new hires.
•	Works closely with Travel Agency to coordinate flight, hotel & car reservations for talent needing travel to market.
•	Conducts "Quality calls" to check on project status, satisfaction, etc.
•	Provides performance feedback to talent including counseling, warnings, and terminations.
•	Participates and conducts termination meetings with employees.
•	Tracks communication and interactions with clients and talent in our applicant tracking system (SmartSearch).
•	Records all changes in employee status (work location, pay, expenses, classification, title, job responsibilities, etc.) and complete corresponding paperwork.
•	Provides employment verifications and other employment letters when necessary.
•	Resolves issues in a timely manner.
•	Communicates process or policy changes and any other pertinent information.
•	Collects and compile Exit Interview and annual Talent Satisfaction survey feedback.
•	Prepares reports of work-related accidents and/or injuries.
•	Completes special projects as assigned. 

Temporary contract through QI Pipeline. Provided support for employees

needs across HR functions. Responsible for internal communication, training and

development, benefits administration, and unemployment claims. Also, worked with

I-9 compliance, invoices processing, drug test compliance, medical support notices,

new hires paperwork, EDD Report, and all on-demand HR activities.

HR Admin

Office/Dock Management. Responsible for Customer Care and contract

management.

Office Clerk

Barista, Cashier and Customer Service. Also provided customer support

for catering orders.

Barista and Cashier

Started as an internship, in the HR area, giving general support to the employees. As a HR analyst made the managing, stabilizing and trained other colleagues in the process of Latin America Payroll. Went to Peru and Mexico, to know the process peculiarities and worked with the behavior change, alignment of communication and established roles and responsibilities. Also worked in the process of Corporate Education, defining attendance process in a global scope, creating the documentation of the process and managing demand. Structured the Corporate Education attendance in the Shared Services Brazil and stabilized the process.

Human Resources Analyst

Managing the training and development. Organizing events, trainings and all the educative programs.

Intern

Barista, stock controller and costumer attendance

Barista

Auxiliary of Research Project Management between the PUCRS and enterprises (www.pucrs.br/agt). Responsible for manage the projects budgets, human resources and administrative paperwork.

Client Attend Service, event organization, research of satisfaction of the client, administrative auxiliary, occurrence control, etc.


JULIANA MARQUES BROWN is a Human Resources / Talent Care Agent at Kineticom in San Diego, CA.

JULIANA MARQUES BROWN

JULIANA MARQUES BROWN

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