Joshua Keyes

• Breach, Ransomware, and other incident response and forensic support for various companies • Leadership of state-wide team providing technical support for hospital at home project including equipment, coordination with executive team, and escalations • Ownership of technical side of multiple bank mergers and upgrades • Leadership of multiple teams for office moves and relocation plans • Work with chief level leadership to build out business initiatives and own execution

• Select, Configure, and Train on new ticketing systems for IT and other departments • Work with multiple business departments to build out mail rules and formatting to assist with productivity • Configure and train on MS Teams, and other business tools • Oversee policy creation and documentation for secure document transfers, encrypted financial communications, and other business needs. • Department efficiency reviews and delivery of plan for tools, people, and process to reduce cost and improve throughput • Authored Disaster Recovery Plan (DLP), Written information Security Program (WISP), as well as other client documents

• Multiple departmental rebuilds in the real estate industry with a focus on efficiency to improve throughput and reduce cost • Built out ticketing system for marketing department allowing external approval process and Kanban workflow tool • Designed webtool for home valuation used by top banks worldwide • Product Manager overseeing all aspects of Home Valuation Tool including interfacing with multiple international financial clients • Designed and managed implementation of GUI (Graphic User Interface) for client configuration of web services • Improved average client onboarding timeline from 20 hours to 4 hours, increasing profitability