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Consultant

Specialist & Consultant

• Breach, Ransomware, and other incident response and forensic support for various companies
• Leadership of state-wide team providing technical support for hospital at home project including equipment, coordination with executive team, and escalations
• Ownership of technical side of multiple bank mergers and upgrades
• Leadership of multiple teams for office moves and relocation plans
• Work with chief level leadership to build out business initiatives and own execution

• Select, Configure, and Train on new ticketing systems for IT and other departments
• Work with multiple business departments to build out mail rules and formatting to assist with productivity
• Configure and train on MS Teams, and other business tools
• Oversee policy creation and documentation for secure document transfers, encrypted financial communications, and other business needs.
• Department efficiency reviews and delivery of plan for tools, people, and process to reduce cost and improve throughput
• Authored Disaster Recovery Plan (DLP), Written information Security Program (WISP), as well as other client documents

• Multiple departmental rebuilds in the real estate industry with a focus on efficiency to improve throughput and reduce cost
• Built out ticketing system for marketing department allowing external approval process and Kanban workflow tool
• Designed webtool for home valuation used by top banks worldwide
• Product Manager overseeing all aspects of Home Valuation Tool including interfacing with multiple international financial clients
• Designed and managed implementation of GUI (Graphic User Interface) for client configuration of web services
• Improved average client onboarding timeline from 20 hours to 4 hours, increasing profitability

Product Manager and Consultant

• Created Behavioral marketing program increasing conversion through segmentation
• Created Brand message and worked with marketing team to establish the tone and growth goals
• Implemented ERP (enterprise resource planning) system that decreased operating Cost by 40%
• Overseeing all US operations including but not limited to: IT, Sales, Customer Service, Logistics, and Marketing
• Managed all logistics for $250,000 Kickstarter product launch

Director of US Operations

Joshua Keyes is a Consultant at Quest Media & Supplies, Inc in Roseville, CA. View their experience, skills and work history on Malakye — the professional…

Joshua Keyes — Consultant at Quest Media & Supplies, Inc

Joshua Keyes

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