Josh Nevelson
Supervisor, Client Success Team · rebel iQ
San Diego, CA
Work Experience
Lead Enterprise Client Success Manager
rebel iQ2018 – Present
- Played a pivotal role as the inaugural team member in a company-wide restructuring effort. Instrumental in building and shaping the support and sales teams during the initial phase, and subsequently transitioned to leading the development of the Client Success division. Drove the growth, training, and refinement of the entire Client Success and Retention teams before assuming responsibility for structuring our Enterprise team. - Successfully managed an extensive client portfolio of 400+, focusing on yearly client retention, consistent Monthly Recurring Revenue (MRR), and fostering strategic enterprise partnerships. Collaborated with clients to devise and implement marketing strategies, enhancing brand visibility, and effectively leveraging our company's software tools for business expansion. - Assumed the responsibility of developing billing processes, managing subscriptions, and ensuring the timely execution of critical projects to meet high client standards. Fostered strong client relationships through proactive communication and meticulous project management, contributing to overall satisfaction and retention. - Played an integral role in talent development by training new staff members and actively participating in candidate interviews. Mentored team members, nurturing their skills and fostering a collaborative and growth-oriented work environment. - Demonstrated proficient utilization of a wide array of software tools, including HubSpot, Chargebee, Zendesk, Infusionsoft, Jira, Calendly, Zoom, Vitally, and the Google suite. Skillfully leveraged these tools to streamline operations, optimize client interactions, and enhance overall organizational efficiency.
Sales & Marketing
Vital Media Network2016 – 2018
- Create sales strategies, prospect accounts, generate leads, cultivate client relationships, and close advertising sales - Conceive, pitch, and execute customized advertising plans to achieve client marketing goals - Work with operations, graphics, editorial, and web development for execution of client campaigns - Manage key advertiser accounts, control sales life cycles, and grow advertiser spending through renewals, up-selling, and cross-selling
Account Executive
Yelp2016 – 2016
- Territory account executive responsible for selling Yelp Solutions to all business verticals -Drive full sales cycle end to end: make introductory calls, pitch solutions, and close deals - Make high volume of daily outbound sales calls and emails to business owners in various industries - Demonstrate ability to uncover new sales opportunities and develop/maintain pipeline - Accurately forecast opportunities in Salesforce by managing all accounts using the tool
