Jessica Cerda
Business and Operations Coordinator · Tetravue
Winchester , CA
Work Experience
Business and Operations Coordinator
Tetravue2016 – Present
• Reconciled monthly operating budgets and share updated financial reports with the CEO. • Managed the administrative staff and train new hires on office policies and procedures. • Scheduled meetings for senior management team and book accomodations as needed. • Prepared agendas for monthly staff meetings and work with our Administrative Assistant to schedule. • Handled company conference and event logistics, including booking rooms, choosing vendors, inviting guests and booking travel arrangements if necessary. • Worked with our vendors to make purchases and reconcile invoices. • Developed, implement and maintain effective compliance with applicable employment regulations, including employee training. • Served as the HR strategist identifying HR needs of the company. • Designed, development, implementation and review of recruitment procedures for staff , in particular, contributing to new staff induction, training and retention, recruitment procedures, and the smooth transition and o
Human Resources Representative
National Merchants Association2015 – 2016
Maintain employee hard-copy and electronic records and compiles statistical reports concerning personnel-related data such as new hires, transfers, performance appraisals and other reports as needed. Administer background checks, MVR’s, and credit profiles. Facilitate new team member orientation, assemble all new hire documentation and ensure completion. Assist in employee's relations issues including; documentation, initial intake, researching any necessary information, soliciting any necessary resources or experts and making recommendations on issue resolution. Facilitate exit interviews with terminating employees, including preparation and processing of exit interview forms, required external and internal notifications; prepares and provides terminating employees with appropriate benefits and other required information. Facilitate day-to-day administration of benefits programs including medical, dental, life, disability, 401k, etc., assist in enrolling and terminating
Human Resources Assistant
Welk Resort2013 – 2015
Assist with pre-screening of employment applications and resumes. Send, distribute and created communication materials (flyers, email reminders) for associate-related events. Respond to requests for verifications of employment via phone, fax, or mail.Perform clerical support functions for the Human Resources department which includes, but is not limited to: faxing, copying, filing, distributing mail, sending overnight and certified mail. Creating Personnel files. Respond to inquiries regarding policies, procedures, and programs. Enforce policies and procedures firmly, tactfully, and impartially. Work with the Corporate Employment Manager, Department Managers and/or Human Resources Manager on special projects. Proposed ideas or found ways to improve services, systems, and/or procedures. Update current policies and forms. Ensure completion of appropriate documents and paperwork for new hires. Maintain I-9 files. Process new hire, change in status, and terminations.
VIP Specialist
Pechanga Resort and Casino2006 – 2010
Responded to guest requests promptly, efficiently and courteously reserved, and assign room accommodating special requests wherever possible. Performed administrative duties as requested by the casino host staff, casino shift managers table games department and player development. Responded to guest request for information about the casino, restaurants, and other related services. Arranged for special services as requested by the guest by effectively inputting information pertaining to front desk, housekeeping, reservations, concierge and other departments as required. Adhere to established yield management procedures with casino blocks, direct mail, and special event blocks. Kept immediate supervisor informed of all problems or unusual events and/ or referred difficult situations to his/her attention for handling. Communicated effectively both verbally and in writing in order to provide clear direction to guests and employees at all levels. Distributed 200+ calls daily.