Jenna Wiles
Interim Retail Manager · MAC Cosmetics, Nordstrom
Costa Mesa, CA
In My Own Words
Highly motivated and enthusiastic team player, dedicated to providing quality service to customers. Determined Retail Manager with strong interpersonal skills and extensive retail, sales, and customer service skills.
Work Experience
Interim Retail Manager
MAC Cosmetics, Nordstrom2017 – Present
Give feedback on a daily basis in order to grow and succession plan staff. Attend weekly conference call meetings to discuss business drivers, successes and challenges with co-managers. Council employees during challenging situations. If needed, set up development plan. Plan and execute all monthly staff meetings. Achieve all productivity goals within employment. Completing weekly paperwork & Reports. Coaching Team on individual areas of opportunity. Modeled excellent customer service and retained customer loyalty by establishing personable relationships, setting future appointments and creating /updating a customized data and beauty profile for customers.
Assistant Manger
MAC Cosmetics, Nordstrom2015 – 2017
Achieved personal productivity goal for 2 consecutive years. Planned and executed event goals to drive business. Succession planned employees to assist in meeting their personal goals within the company. Achieved numerous productivity bonuses as a result of company driven contests to help drive business. Plan monthly goals for schedule as well as set individual goals for employees. Utilize Excel spreadsheet monthly to create staff schedules. Give feedback on a daily basis in order to grow and succession plan staff. Attend weekly conference call meetings to discuss business drivers, successes and challenges with co-managers. Set event goals for staff. Council employees during challenging situations. If needed, set up development plan. Network with store and local business managers to create events to help drive business. Plan and execute all monthly staff meetings.
Bar Trainer, Bartender
Ra Sushi Bar and Resturant2008 – 2015
Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in a fast paced establishment. Ensured that bar clients get quality service, which added to the image and market reputation of the establishment. Implemented effective procedures to ensure amiable environment. Advised and supervised staff regarding drinks and proper combinations to maintain service standards. Conducted bar training sessions for newly inducted staff, teaching proper bar services. Ensured that bar environment is safe as per the required health standards. Directed and coordinated staff to ensure proper functioning of operations.
Sales, Customer Service, Educator
Enzo Milano2007 – 2010
Perfected knowledge of product, market, and sales strategy. Conducted hands-on training classes, to ensure salons and stylist are up to date on equipment knowledge, and trends. Participated in trade shows, product launches, event performances, and related presentations. Spent time daily planning meetings with clients, and future clients to conduct presentations. Built long lasting vendor relationships through strong and successful support of business practices and sales goals. Kept abreast of company products and how to best market them to match unique customer needs. Maintained client relationships, and helped build new ones.
