Jeanette LaNasa
Assistant Manager, Customer Service, Merchandiser
Oceanside | United States
Skills
No information
Interests
Makeup
Music
Photography
Promoting
Industries
Lifestyle
Moto & Powersports
Skate
Summary
Activity
Work experience
Skout's Honor
Jr Marketing Manager | 01/2024 - Current
GIA
Diamon Grader | 07/2014 - 09/2023
-Responsible for performing preliminary diamond grading process on natural diamonds submitted to the laboratory for diamond grading services.
-Assigned clarity, polish and symmetry grades according to the procedures in accordance with GIA International Diamond Grading System.
-Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond.
-Used basic computer skills and worked with a microscope in team environment.
-Assisted in creating the official events committee and coordinated
events/activities.
Review Boost
Assistant (Booster) | 09/2012 - 07/2014
-Online reputation company I assisted in providing quality work for 200+clients.
-Made sure review sites we provided were created and up to date (Ex Google+ Local, Superpages, CitySearch, YahooLocal, WebLocal.ca, Brownbook).
-Maintained organization with client's reviews/testimonials by creating files & adding reviews into our document (reviewdoc) entering positive testimonials into document "as is."
-Promoted positive reviews on client's review sites & organized them into sitehoover.
-Worked on ord (online reputation defense).
VANS
Assistant Manager | 06/2010 - 07/2012
-Managed team of 10+ sales associates.
-Partnered with Store Manager and other assistants to produce high audit scores and as well as store goals.
-Trained, coached and mentored staff to ensure smooth transitions within the store.
-Maintained store standards and trained employees on company standards.
-Gave and directed tasks such as markdowns, transfers, and visual floorsets.
-Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
-Helped with planning schedules and delegating assignments to meet coverage and service demands.
-Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
-Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
-Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
