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Assistant Manager, Customer Service, Merchandiser

Customer Service & Support

Over the past decade, I've built solid experience in customer service and team leadership. I'm self-motivated, able to handle multiple priorities, and always open to learning new things. I enjoy helping customers and working with others to achieve team goals. I'm bilingual in English and Spanish, which helps me connect with a wider range of customers and coworkers. I'm now looking for a full-time role where I can grow, contribute, and make a positive impact.

Jr Marketing Manager

-Responsible for performing preliminary diamond grading process on natural diamonds submitted to the laboratory for diamond grading services.
-Assigned clarity, polish and symmetry grades according to the procedures in accordance with GIA International Diamond Grading System.
-Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond.
-Used basic computer skills and worked with a microscope in team environment.
-Assisted in creating the official events committee and coordinated
events/activities.

Diamon Grader

-Online reputation company I assisted in providing quality work for 200+clients.
-Made sure review sites we provided were created and up to date (Ex Google+ Local, Superpages, CitySearch, YahooLocal, WebLocal.ca, Brownbook).
-Maintained organization with client's reviews/testimonials by creating files & adding reviews into our document (reviewdoc) entering positive testimonials into document "as is."
-Promoted positive reviews on client's review sites & organized them into sitehoover.
-Worked on ord (online reputation defense).

Assistant (Booster)

-Managed team of 10+ sales associates.
-Partnered with Store Manager and other assistants to produce high audit scores and as well as store goals.
-Trained, coached and mentored staff to ensure smooth transitions within the store.
-Maintained store standards and trained employees on company standards.
-Gave and directed tasks such as markdowns, transfers, and visual floorsets.
-Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
-Helped with planning schedules and delegating assignments to meet coverage and service demands.
-Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
-Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
-Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Jeanette LaNasa is an Assistant Manager, Customer Service, Merchandiser at Skout's Honor in Oceanside, CA.

Jeanette LaNasa

Jeanette LaNasa

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