Jason Ramos

Department of Floor sales and Service Merchandise the entire sales floor Handle day to day operations Open/close store Key holder Hold employees responsible to rep the brand to the highest standards Open/close registers Handle any escalation with customers Mentor employees to get to that next level.

Managing all aspects of business operations. Participating in the recruitment and staff selection Lead Buyer for Entire Store. Overseeing the supervision of employees. Merchandising Master Ensuring that each department operates in compliance with all legal requirements. Keeping abreast of emerging technology changes and innovations. Conducting annual performance reviews of all staff.

Delegated daily duties to agents. Held senior agent position with high value(RMA). Communicated with department supervisors to correct and prevent customer complaints / issues. Identified risks and opportunities based on analytical observations, and provided recommendations to deliver overall company financial objectives. Maintained new and existing brand relations Built workflow and established shipping communications between USPS and HauteLook.

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper.