Department of Floor sales and Service Merchandise the entire sales floor Handle day to day operations Open/close store Key holder Hold employees responsible to rep the brand to the highest standards Open/close registers Handle any escalation with customers Mentor employees to get to that next level.

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper.