James Bollinger

General Manager · The San Diego Fight Shop

San Diego, CA

In My Own Words

James is an experienced, highly focused retail specialist who is passionate about real world fashion and excited by the challenging, fast-paced environment of retail. She’s able to take initiative and plan efficiently. She is a strong team leader with a personal investment in her work, who becomes an autonomous asset very quickly. James sincerely enjoys the role of being a front-line ambassador of the business.

Work Experience

General Manager

The San Diego Fight Shop

2014 – Present

- Completes store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. - Ensures availability of merchandise and services by approving contracts; maintaining inventories. - Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. - Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. - Secures merchandise by implementing security systems and measures. - Protects employees and customers by providing a safe and clean store environment. - Maintains the stability and reputation of the store by complying with legal requirements. - Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. - Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. - Contributes to team effort by accomplishing related results as needed.

Sales/ Inventory Manager

Easton Training Center

2013 – 2014

- Works as part of an enthusiastic fitness and sales team within a commercial, sales driven environment. - Responsible for ensuring superior customer service, building good relationships with suppliers, and ensuring the smooth coordination of the shop floor - Proposed, implemented, and deployed decisive action to improve branch performance - Directed group and private sessions in Women’s Self-Defense, Brazilian Jiu-Jitsu, and Kids’ Classes - Attended and represented the business at trade shows and external events - Charged with maintaining superb visual standards within the store - Promoted specific lines of products and services under the guidance of management

Manager of Business Development

BluStarr

2009 – 2013

- Responsible for the design and promotion of a brand of clothing celebrating the unique sport of - -Women’s Motocross Racing - Maintained active internet presence of the label via social media - Designed and staffed booths and kiosks promoting the brand at race venues throughout the US - Accountable for the proofreading and approval of print media and online advertisements

Program Director

International Salon and Spa Academy

2009 – 2010

- Taught formal courses to 15-65 students at a time regarding the classroom theory behind techniques such as barbering, facials, detox wraps, microderm, chemical resurfacing, proper sanitation practices, knowledge of diseases and disorders, blood born pathogens, and Colorado-specific regulations - Supervised real world application of the knowledge and skill taught in the classroom to hands-on practicum hours with clients - Provided business education to students on product composition, how to build a repeat clientele, -maintaining profitability, and customer service

Retail Sales Supervisor

Casual Corner

2002 – 2003

- Responsible for day-to-day operations including management of two direct reports (team-leads), and their own staff of 10 part-time employees -Tasks as supervisor included interviewing, hiring, and development of employees -Educated and motivated staff to meet monthly, quarterly and annual sales goals