iliana castellano
Store & Community Manager · Lole
Truckee, CA
In My Own Words
My background entails of 10+ years of retail experience and a Bachelor's Degree in Merchandising and Buying Operations. My areas of expertise are focused on Inventory Control, Visual Merchandising, Sales Management and Customer Service.
Work Experience
Store & Community Manager
Lole2020 – Present
Lead the highest volume store for Lole in the United States. Manage luxury apparel store in ski resort destination. Actively analyze and adapt all store operations with seasonal increases/ decreases in tra c. Recruit sta and train on store procedures and company policies. Organize in-store weekly events with resort community.
Retail Supervisor
Lole2019 – 2020
Performed opening and closing store procedures. Delivered essential customer service and product knowledge. Replenished sales oor and process shipments as needed.
Inventory and Visual Merchandiser
Burton Snowboards2010 – 2017
VISUAL MERCHANDISING o Increased exposure of interior displays by seasonal changes, business needs, and trends o Strategized with management top visual techniques to rise sales o Controlled window installments and in-store displays o Accountable for all social media reports INVENTORY LEAD o Monitored inventory levels o Delivered merchandise reviews daily o Responsible for shipping and receiving o Trained management and new hire on inventory control methods o Handled order requests for customer replacements, store warranties and supplies CUSTOMER SERVICE o Operated a Point of Sale cash system, processed payments, refunds, exchanges, and gift cards o Helped increase store sales goals on a monthly, quarterly, and yearly basis o Upheld strong product knowledge, customer and market dynamic o Completed proficient telephone and email etiquette rapports with management
Public Relation and Brand Communications Intern
Eddie Borgo2016 – 2017
o Assisted in studio outgoing deliveries, training interns, and assisting other departments o Fulfilled press merchandise requests for digital, print, and celebrity dressings o Circulated press releases featured in editorials, magazine covers, and red carpet events o Analyzed inventory through database tracking systems
