Ian Moore

• Responsibilities include interviewing, hiring, training, retention/succession planning, disciplining and terminating employees at more than one store (Billabong, RVCA) • Proactively recruits talent through job postings and networking within your market to build strong talent pipeline at more than one store. • Delivers succession planning for top talent in more than one store. • Holds keys to the their stores, offering them the ability to open and close each store. • Supervises up to 25 hourly associates including Store Managers, Assistant Managers, Supervisors, and Sales Associates at more than one store. • Delegates workload, through Division of Responsibilities (Talent/Brand/Operations/Aloha), to leadership team and holds them accountable. • Leads consistent Manager Meetings and All Store Meetings to ensure communication is streamlined at more than one store. • Implements company training programs; monitoring staff training in product knowledge, customer service and selling skills at more than one store. • Monitors and approves E-time for Employees (Sick, Vacation and Unpaid hours) at more than one store. • Makes sure attendance and punctuality policies and overtime laws are followed. • Conducts inventory checks and maintains inventory records at more than one store. • Involved with all paperwork procedures (New Hire, Incident, Reports, etc.) at more than one store. • Understand the complexities that come with running a retail store and its customers. • Achieving store sales goals and creating strategic sales plans with the District Manager. • Meets Weekly & Monthly payroll goals for each store. • Maintaining company merchandising standards at each store. • Monitors and completes numerous computer-based and manual reports and related paperwork, including time records, daily logs, damage reports, etc. for multiple stores. • Establish relationships between your customers as well as those working with and above you (Store Managers, Assistant Store Manager, VP of Stores, District Manager, HR, IT etc.). • Exemplify an optimistic and energetic presence through team collaboration while building strong relation-ships with customers to maximize customer loyalty. • Demonstrate a customer centric mindset by role modeling selling behaviors with a passion for the brand, customer and product. • Generate pride and loyalty in all stores. • Ensure product is always available to the customer and represented in a compelling way in all stores. • Ensure store is consistently recovered and customer ready every day meeting brand standards on the sales floor and back-of-house for each store. • Show our customers that we are product-obsessed and available to help navigate their own personal expression of an Outdoor Lifestyle. • Provide solutions and inspiration to customers in a fast-paced retail environment.

• Achieved a high level of sales performance and results beyond brand goals. • Reviewed operational reports and records to ensure adherence to company policies and procedures, monitored store profitability and managed payroll matrix. • Recruited and hired top talent to meet store and company needs. • Provided feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance. • Managed all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance. • Monitored and reviewed inventory levels and paperwork in order to ensure accuracy of store inventory. • Oversaw compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store. • Helped solve problems that affect the store's service, efficiency and productivity. • Established community relations and outreach through special events and programs.

• Developed and implemented strategies to drive sales and key performance indicators. • Managed store P&L by driving top line revenue and strategically managing expense budgets to meet overall profitability goals. • Implemented product and visual merchandising directives and techniques to maximize space and drive sales. • Managed and communicated merchandise opportunities to District Manager/ buying team. • Analyzed customer profiles, buying trends, and competitive information to impact and drive business. • Created and managed in-store events, marketing initiatives and CRM activity to drive and reward repeat business. • Supported new store openings, remodels, pop-ups and special events as needed. • Communicated staffing, merchandising and operational needs to HQ team. • Managed and achieved or exceed all inventory and shrink goals; planned and executed bi-annual Physical Inventory. • Managed inventory control procedures including product receipt, transfers and returns. • Provided direction, feedback and coaching in order to foster collaboration and productivity. • Recruited, trained and retained an exceptional team of support managers and client experience focused associates. • Trained and coached team to meet and/or adhere to client service standards and company policies and procedures. • Managed store-level HR functions, including associate scheduling and timecard review / approval. • Managed and maintained store cleanliness and organization, including front of house and stock space.

• Manage day to day operations of store and staff. • Created staff schedules. • Ensured staff met and exceeded KPI goals. • Hiring and training of new employees. • Ongoing recruiting for open positions. • Product knowledge specialist. • Managed regular inventory checks. • Use of loss prevention policies and procedures as well as adequate training of staff. • Responsible for cash register, cash handling, and cash audits. • Managed stock room, replenishment, and shipping/receiving.