Bike

Creative Agencies

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

My interest are a real conglomerate of things from art music and movies; to racing racing time attack cars and building motorcycles. basically anything on a board with wheels or a motor will get me going. i grew up in a large family and the only way my pops could keep us kids from killing each other was to get us outside and be active. i have developed those hobbies into passions as an adult and am continuing  the legacy with my six year old son.

Store Manager

Top Management

Accomplished Flagship Store Manager and Independent Business Owner known for delivering strong revenue and profit gains in highly competitive markets. Solid experience and select strengths that encompass retail management, key account development, staff training and team leadership. Bringing over 10 years of extensive background in Marketing, Business Development, Event Production, Operations Management, and Advertising. Consistently reaching revenue and sales goals bringing a high level of productivity, profitability, leadership, and passion to your organization.

• Responsibilities include interviewing, hiring, training, retention/succession planning, disciplining and terminating employees at more than one store (Billabong, RVCA)
• Proactively recruits talent through job postings and networking within your market to build strong talent pipeline at more than one store.
• Delivers succession planning for top talent in more than one store.
• Holds keys to the their stores, offering them the ability to open and close each store.
• Supervises up to 25 hourly associates including Store Managers, Assistant Managers, Supervisors, and Sales Associates at more than one store.
• Delegates workload, through Division of Responsibilities (Talent/Brand/Operations/Aloha), to leadership team and holds them accountable.
• Leads consistent Manager Meetings and All Store Meetings to ensure communication is streamlined at more than one store.
• Implements company training programs; monitoring staff training in product knowledge, customer service and selling skills at more than one store.
• Monitors and approves E-time for Employees (Sick, Vacation and Unpaid hours) at more than one store. 
• Makes sure attendance and punctuality policies and overtime laws are followed.
• Conducts inventory checks and maintains inventory records at more than one store.
• Involved with all paperwork procedures (New Hire, Incident, Reports, etc.) at more than one store.
• Understand the complexities that come with running a retail store and its customers.
• Achieving store sales goals and creating strategic sales plans with the District Manager.
• Meets Weekly & Monthly payroll goals for each store.
• Maintaining company merchandising standards at each store.
• Monitors and completes numerous computer-based and manual reports and related paperwork, including time records, daily logs, damage reports, etc. for multiple stores.
• Establish relationships between your customers as well as those working with and above you (Store Managers, Assistant Store Manager, VP of Stores, District Manager, HR, IT etc.).
• Exemplify an optimistic and energetic presence through team collaboration while building strong relation-ships with customers to maximize customer loyalty.
• Demonstrate a customer centric mindset by role modeling selling behaviors with a passion for the brand, customer and product.
• Generate pride and loyalty in all stores.
• Ensure product is always available to the customer and represented in a compelling way in all stores. • Ensure store is consistently recovered and customer ready every day meeting brand standards on the sales floor and back-of-house for each store.
• Show our customers that we are product-obsessed and available to help navigate their own personal expression of an Outdoor Lifestyle.
• Provide solutions and inspiration to customers in a fast-paced retail environment.

• Achieved a high level of sales performance and results beyond brand goals.
• Reviewed operational reports and records to ensure adherence to company policies and procedures, monitored store profitability and managed payroll matrix.
• Recruited and hired top talent to meet store and company needs.
• Provided feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
• Managed all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
• Monitored and reviewed inventory levels and paperwork in order to ensure accuracy of store inventory. 
• Oversaw compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store. 
• Helped solve problems that affect the store's service, efficiency and productivity.
• Established community relations and outreach through special events and programs.

Flagship Store Manager 

• Managed all aspects of the business (Accounting, Marketing, Budgeting, HR and PR).
• Developed and built the business from startup to generate a steady sales increase annually by leveraging accounts to build credibility and introducing new sales tools and marketing collateral establishing a strong customer base of residential homeowners, contractors, and commercial businesses. 
• Create business plans, financial management, brand positioning, review sales, oversee daily activities, and identified new business opportunities.
• Hiring, training, and supervising the specialist providing guidance in the use of products and techniques, on the job safety guidelines, customer interactions, and effective presentation of project estimates.
• Planned promotions, ad campaigns, and marketing on multiple channels, including company website, social media, online ad campaigns, and word of mouth initiatives.
• Developed and managed client base by providing excellent customer service and strong sales and negotiation skills.
• Preformed project estimating and bids for materials, labor hours, and the time line required.
• Established business relationships with distributors and local marketing partners.
• Responsible for all licensing and permits.
• Identified local laws and regulations for small business owners in regards to auto detailing.
• Managed inventory levels and conducted market research in an effort to stock the latest inventory. 
• Consolidated the coverage footprint and engaged in competitive sales efforts.

Owner/ Operator 

• Developed and implemented strategies to drive sales and key performance indicators.
• Managed store P&L by driving top line revenue and strategically managing expense budgets to meet overall profitability goals.
• Implemented product and visual merchandising directives and techniques to maximize space and drive sales.
• Managed and communicated merchandise opportunities to District Manager/ buying team.
• Analyzed customer profiles, buying trends, and competitive information to impact and drive business. 
• Created and managed in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Supported new store openings, remodels, pop-ups and special events as needed.
• Communicated staffing, merchandising and operational needs to HQ team.
• Managed and achieved or exceed all inventory and shrink goals; planned and executed bi-annual Physical Inventory.
• Managed inventory control procedures including product receipt, transfers and returns.
• Provided direction, feedback and coaching in order to foster collaboration and productivity.
• Recruited, trained and retained an exceptional team of support managers and client experience focused associates.
• Trained and coached team to meet and/or adhere to client service standards and company policies and procedures.
• Managed store-level HR functions, including associate scheduling and timecard review / approval.
• Managed and maintained store cleanliness and organization, including front of house and stock space.

Store Manager 

• Manage day to day operations of store and staff. 
• Created staff schedules.
• Ensured staff met and exceeded KPI goals.
• Hiring and training of new employees.
• Ongoing recruiting for open positions. 
• Product knowledge specialist.
• Managed regular inventory checks.
• Use of loss prevention policies and procedures as well as adequate training of staff. 
• Responsible for cash register, cash handling, and cash audits.
• Managed stock room, replenishment, and shipping/receiving.

Assistant Store Manager 

Ian Moore is a Store Manager at Boardriders in Trabuco Canyon, CA. View their experience, skills and work history on Malakye — the professional network for…

Ian Moore — Store Manager at Boardriders

Ian Moore

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