Hannah Velasquez

Sales Coordinator, Key Accounts & Etail

2020 – Present

An independent remote role that requires a motivated self-starter to self-learn procedures and take leadership in supporting the National Key Accounts Department consisting of four account executives, managing over 30 accounts as well as the Etail Director, supporting ecommerce accounts including Amazon. This position consists of processing orders manually via Net Suite Oracle and EDI via SPS Commerce, communicates PO changes to accounts including inventory availability and extensions. This role requires an organized individual with critical thinking skills when researching and resolving issues; works well with other departments including shipping, operations, finance, marketing and management via Gmail, Gchat and Zoom which transitioned to Microsoft Outlook and Teams. The key contact for retailers and account managers for requests not limited to orders, RAs for returns, logistics on shipments, invoices, reports, ect. Prepares and ships samples for new items submissions, creates Hive requests for images, downloads and re-formats existing images from Canto to meet retailer requirements, organizes and uploads files and folders into One Drive, creates presentations via Powerpoint. Team player and positive attitude needed as this role wears many hats and multi-tasks multiple projects daily from different departments. Additional tasks as assigned by management and training new hires on data entry procedures; running reports through DOMO and excel with skills of data sorting, filtering, pivot tables and basic formulas. Have excellent communication skills as well as spelling, grammar and typing 50+ wpm and is back up support to International Sales Executive and Specialty Sales department.

Sales Coordinator, Key Accounts

2019 – 2020

A newly developed role that requires a motivated self-starter to take leadership to support the National Sales Manager, brokers and brand ambassadors; provides training and support to demo specialists and estheticians on demo and event scheduling software; use of multi-lined phone system, Outlook and DropBox; sorts, organizes and emails commissions report to brokers and reps; assists with orders using Locate, supports marketing department with various tasks, social media coordinator including Facebook, Instagram and Pinterest, coordinates tradeshows, books travel for events; various tasks that require extensive knowledge of excel, Google docs, basic formulas, maintaining and updating highly organizedfiles; excellent communication, spelling and grammar skills, professional and positive demeanor, able to adjust quickly to change and communicate with all departments via Slack, Outlook and face to face. Creates standard operating procedures for this role which requires high attention to detail, highly organized and excellent communication skills.

Order Desk

2018 – 2019

Processes orders and invoices via Sage, Locate and Quickbooks; creates RAs and processes credits using Quickbooks; customer inquiries via incoming calls, Outlook and Help Scout, product knowledge and education, supports stores and accounts, tracks Fed Ex orders, creates return labels, various management projects which includes excessive use of excel and word documents, requires attention to detail and highly organized skills.

Lead Bartender

2018 – 2018

Serves a variety of draft, bottled beers and wine, extensive knowledge of wine, local craft brews, taking orders, serving food, cooking on an open flame grill, maintaining a clean establishment per health codes, provides exceptional customer service, ability to work in a high volume, face paced environment; Lead certified.

Lead Customer Service Representative

2015 – 2018

Responds and records all incoming calls, complaints and email inquiries into Verse software, launches RA numbers for returns, responding to website questions, completing follow ups within expected time frame, provides superior customer service; 97% first call resolution, provides technical and educational support, upselling product, places orders through Shopify, communicates warranty process clearly, creates return UPS shipping labels with World Ship, works efficiently with Returns and other departments to resolve and accommodate issues in a prompt manner; provides support to Sales team and accounts, assists with Brand knowledge and ecommerce inquires; reports adverse reactions to Regulatory department, knowledge of FDA regulations in regards to medical device; training new employees on product education and system.

Customer Service

2014 – 2015

Answers all incoming phone calls and placing orders, knowledge of products in the dental/medical field, following FDA regulations and policies, processes returns and creates RA numbers, files complaints, creates and activates accounts, provides support to sales team, accurate data entry in DCS system, multitasking, critical thinking and problem solving, tracking and researching orders, provides quality customer service to clients.

Administration

2014 – 2014

Processes and invoices orders, credit card transactions, credit card reconciliation report through Authorize.net; manages incoming and outgoing e-mails; accounts receivable and check deposit, inventory control, shipping and receiving, prepares and distributes USPS mail, tracks orders through website and UPS portal; prepares freight arrangements including bill of lading and prepares labels with World Ship, coordinates tradeshows, miscellaneous duties such as filing, ordering office supplies, maintaining a clean, organized office and kitchen and special projects for management.

Sales Consultant

2013 – 2013

Requires extensive knowledge and experience about the company's systems and training programs; provides support and guidance to students participating in the training program, assists and encourages others to become successful in a real estate field, managing the Referral Maker CRM with leads, and following up with clients to build and maintain relationships to convert into membership and traveling for events.

Client Care Representative

2012 – 2013

Provides support to clients, recording all incoming calls and email correspondence in Microsoft Dynamics CRM. Assists with technical and billing issues, membership inquiries, provides information about newest training programs and upcoming events. Additional duties include processing orders, tracking through UPS, event registrations, completing requests from other departments; provides information and training support for clients and co-workers.

Manager

2008 – 2012

Manages daily duties of establishment including beer and food orders for inventory, budgeting, bookkeeping of daily sales, cash and credit card transactions, customer service, booking entertainment, beer and wine knowledge, training employees, in charge of all employees and scheduling, managing and cooking on a small grill, and maintaining a clean and inviting establishment; LEAD certified.

Hostess, Event Server & Cocktail Waitress

2008 – 2009

Greets and seats customers, books phone reservations, sets up for special events including weddings and holiday parties, serving in a fine dining environment, serves cocktails to customers, and collects cover charge at the front door during entertainment.

Server

2007 – 2008

Greets, seat and serves customers drinks, fresh sushi and other hot dishes, extensive knowledge of the menu and different types of fish and sake, takes phone orders, processes cash and credit card transactions, and busses tables.

Receptionist

2006 – 2006

Answers multi-lined phones, receives and distributes faxes, voice mailing agents, working with a paging system, updates MLS listings, files documents, sends and receives documents through action curriers; assisting clients.

Receptionist

2005 – 2006

Answers multi-line phone system, data entry, assists Human Resources and other branches of the company, responsible for shipping and receiving all packages and inventory as well as scheduling interns for all departments.

Associates Degree

2016

Associates Degree

2003 – 2005

2007 – 2007