Gianfranco Muhay

Responsible for developing and implementing best practices of sales, customer service, mechanical service, events production and management, with proactive collaboration between team members and cycling clubs. ? Top salesperson since december 2020 increasing 38% of sales YTD 2022 compared to 2021. Generating 61% of total sales in July 2022 (bicycles, parts, services) ? In charge of store stock replenishment in coordination with the purchasing/logistics department. ? Develop good relationships with different brand representatives. ? Manage a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently, Responsible for emphasizing customer service experience. ? Portfolio growth in different markets (sales, services and tours). ? Led setup of new weekly group rides, which has grown into 220 riders.

Responsible for sales, stock, customer service, management and bicycle mechanic repairs and maintenance. ? Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently, always committed to maintaining the highest standards of customer service. ? Generated bike and accessory sales, focused on sharing best practices for sales and customer service with other team members to increase profits and build customer loyalty. ? Replenishment of store stock by placing vendor orders with the approval of the owner, keeping good relationships with different brand representatives. ? Maintained detailed inventory of all available bikes and accessories. ? 35% average increase of maintenance and repairs tickets.

Responsible for the commercial area of the company, in charge of the production and sales of bottled water using a horizontal marketing system in Northeast Peru. Designed business strategies and plans to meet the company goals. ? In charge of the direction and supervision of a team of 20 collaborators/employees. ? Maintained a portfolio of end customers and a constant and loyal distribution chain to the brand, positioning itself as the first in our area. ? Assessed, identified and generated new opportunities for growth in current and prospective markets through distributors and sub distributors in different cities. ? Developed a comprehensive company budget and performed periodic financial report analysis to improve budgets and operating costs. ? Ensured all company activities adhered to legal and compliance guidelines and policies.

Representative of NESTLE Ice Cream for the Northeast region of Peru. ? Executed marketing and visibility strategies required by the represented brand. ? Oversaw hiring, training, performance management, and development of all sales team positions. ? Successfully maintained a sustained annual growth of 22% in the territory. ? Performed weekly and monthly inventory controls. ? Performed daily logistics operations ensuring efficient product distribution in 70 stores. ? Utilized SAP software daily in order to track pipeline activity and analyze sales trends.