Gianfranco Muhay
Store salesperson
Sunrise | United States
Skills
No information
Interests
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Industries
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Trajectory
Dec 2020 — Now
Store salesperson · No Boundaries Sport
Responsible for developing and implementing best practices of sales, customer service, mechanical service,
events production and management, with proactive collaboration between team members and cycling clubs.
? Top salesperson since december 2020 increasing 38% of sales YTD 2022 compared to 2021. Generating 61% of total sales in July 2022 (bicycles, parts, services)
? In charge of store stock replenishment in coordination with the purchasing/logistics department.
? Develop good relationships with different brand representatives.
? Manage a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently,
Responsible for emphasizing customer service experience.
? Portfolio growth in different markets (sales, services and tours).
? Led setup of new weekly group rides, which has grown into 220 riders.
Feb 2020 — Dec 2020
Store Manager · Cycling Tech Center
Responsible for sales, stock, customer service, management and bicycle mechanic repairs and maintenance.
? Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently,
always committed to maintaining the highest standards of customer service.
? Generated bike and accessory sales, focused on sharing best practices for sales and customer service with other
team members to increase profits and build customer loyalty.
? Replenishment of store stock by placing vendor orders with the approval of the owner, keeping good
relationships with different brand representatives.
? Maintained detailed inventory of all available bikes and accessories.
? 35% average increase of maintenance and repairs tickets.
Jan 2014 — Mar 2016
Sales and Marketing Manager - Jaen, Peru · Montaña Azul
Responsible for the commercial area of the company, in charge of the production and sales of bottled water
using a horizontal marketing system in Northeast Peru. Designed business strategies and plans to meet the company goals.
? In charge of the direction and supervision of a team of 20 collaborators/employees.
? Maintained a portfolio of end customers and a constant and loyal distribution chain to the brand, positioning itself
as the first in our area.
? Assessed, identified and generated new opportunities for growth in current and prospective markets through
distributors and sub distributors in different cities.
? Developed a comprehensive company budget and performed periodic financial report analysis to improve
budgets and operating costs.
? Ensured all company activities adhered to legal and compliance guidelines and policies.
Jan 2008 — Feb 2013
Sales and Marketing Manager · Difram
Representative of NESTLE Ice Cream for the Northeast region of Peru.
? Executed marketing and visibility strategies required by the represented brand.
? Oversaw hiring, training, performance management, and development of all sales team positions.
? Successfully maintained a sustained annual growth of 22% in the territory.
? Performed weekly and monthly inventory controls.
? Performed daily logistics operations ensuring efficient product distribution in 70 stores.
? Utilized SAP software daily in order to track pipeline activity and analyze sales trends.
Activity
Education history
Instituto Toulouse Lautrec
| 2017 - 2018
UPC University
| 2015 - 2016
