Gabrielle Villaruz

Senior Account Manager

Effort | United States

Skills

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Interests

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Industries

Fashion

Lifestyle

Outdoor

Snow

Health & Fitness

Home Summary Activity Projects Work experience Education history Connections Companies

Trajectory

Oct 2022 — Now

Senior Account Manager · MONDO

Oversee full-cycle sales; responsible for business development, account management, and client retention. Day to day responsibilities consist of driving net new business using a multi-pronged approach of cold calling, LinkedIn research, and outreach to drive automation and reach predetermined targets. Developing new clients while maintaining and expanding relationships with existing clients and following up with key decision makers; Keeping a finger on the pulse of the industry: identifying opportunities, issues, and trends to help our business stay on the forefront of innovation and talent demand. Working well within a fast-paced, dynamic environment with a sense of urgency; collaboration and communication between teams; driving activity and achieving attainable KPIs on a daily, weekly, monthly, and yearly basis. Yearly quota starting at $1.5M.

Jul 2020 — Oct 2022

Business Development Executive · SERENITE

Point person for all Digital Marketing, Public Relations and Sales. Updating and making improvements to all company brand materials to continually evolve as a growing, high-end resort. Managed and executed all social events for current and new members. Locates or proposes potential business deals by contacting potential partners.Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations. Explores opportunities to add value to job accomplishments.

Jan 2020 — Apr 2020

Service Experience Manager · NORDSTROM RACK

Drive store volume through the support and education of Service Experience initiatives such as Nordstrom rewards program and the sale of gift cards; Recruit, hire, train, develop and motivate my team; Team support as they educate and assist employees on tools, processes and systems that will enhance our customer's experience; Create a solid business plan that enables my team to work together meeting service and sales goals; Oversee open/close register systems with cash and credit card information; Manage cash room deposits; Assist with Garda.

Sep 2017 — Nov 2019

Assistant Buyer, Floor · THE LOFT SKI AND SNOWBOARD

Manager, Scheduling Manager Assist with preseason ordering entering and processing; Front of the house supervision; Manage inventory levels on the floor and back stock; Floor presentation and product organization; Receiving and processing inventory; Track and facilitate customer warranties and special orders; Employee training; Create a schedule for e?cient sta?ng with regard to seasonal requirements; Sales support.

Jul 2016 — Sep 2017

Server · BARLEY CREEK BREWERY

Provide preeminent service to ensure guests have an exceptional experience; Be knowledgeable of the menu and beverages; Communicate between management and coworkers to ensure the timing of each course; Trusted with cash and credit card information; Remain collected and focused in an accelerated environment.

Apr 2015 — May 2016

Client Services Representative · MERRILL LYNCH

Attract potential customers by answering product and service questions; Suggest information about other products and services; Open customer accounts by recording account information; Maintain customer records by updating account information; Vet and resolve customer concerns and/or complaints regarding products and/or services; Expedite corrections and/or adjustments; Initiate follow-up to ensure customer satisfaction.

Apr 2010 — Oct 2015

Administrative Assistant, Event · RAT'S RESTAURANT

Coordinator Organized corporate and social events; Created banquet event orders and communicated with necessary departments to successfully execute catering agreements; Worked closely with management and service stab to provide guests with the best experience possible; Manage high volume of customers while simultaneously fielding phone calls; Monitored open dining sections of restaurant; Estimated wait times for guests; Ensured that needs and expect