Fern Hernandez

- Responding to customer queries in a timely and accurate way, via phone, email or chat - Providing an excellent customer experience shopping on website engaging the customer with professional courtesy and support - Assist customers in locating items and / or provide alternatives - Provide timely and accurate information to the customer and place summary of conversation into system - Assist with navigation of the site - Answers inquiries by clarifying desired information; researching, locating, and providing information - Will provide customer support via live chat, social media and email in a way that reflects our client's culture

• Established a thorough knowledge of operating systems (ATLAS, SAP) with a focus on case coordination. • Communicated with the boundary and sales representatives on a daily basis with regards to operational issues and improvements. • Executed thorough and detailed audits and maintained accountability of surgical trays.

• Analyzed and captured data of daily inventory levels to ensure sales were meeting monthly quotas. • Managed over 10k parts of inventory with an emphasis on inventory data migration of SKU. • Collaborated with operations, graphic design, production, quality control, and marketing departments. • Examined inventory levels and restocked them on a routine basis. • Prepared and verified accuracy of packages to be shipped worldwide.

• Promoted customer support and used analytical skills to problem solve. • Contributed to team effort by exceeding sales goals to over $7,000 in weekly revenue. • Oversaw daily transactions of customer sales by handling cash, checks, and/or credit card purchases. Completed daily earnings on Excel spreadsheet. • Attained technical knowledge of products by attending multiple educational online workshops.

• Supervised over 12 employees anticipating schedules and logistical needs for projects. • Translated job worksheets from Spanish to English, input data on Microsoft Excel. • Strengthened existing customer relationships through excellent customer service and clear communication.

• Set up various infrastructure network technologies such as WAN/LAN, DHCP, DNS, and VPN software. • Performed troubleshooting and maintained technical knowledge on a wide range of products including Windows and Mac based computers, Android, and Apple mobile devices and tablets.