Outdoor

Mechanic/Online Agent

Customer Service & Support

- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Providing an excellent customer experience shopping on website engaging the customer with professional courtesy and support
- Assist customers in locating items and / or provide alternatives
- Provide timely and accurate information to the customer and place summary of conversation into system
- Assist with navigation of the site
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Will provide customer support via live chat, social media and email in a way that reflects our client's culture

• Established a thorough knowledge of operating systems (ATLAS, SAP) with a focus on case coordination.
• Communicated with the boundary and sales representatives on a daily basis with regards to operational issues and improvements.
• Executed thorough and detailed audits and maintained accountability of surgical trays.

Senior Field Service Tech

• Analyzed and captured data of daily inventory levels to ensure sales were meeting monthly quotas.
• Managed over 10k parts of inventory with an emphasis on inventory data migration of SKU.
• Collaborated with operations, graphic design, production, quality control, and marketing departments.
• Examined inventory levels and restocked them on a routine basis.
• Prepared and verified accuracy of packages to be shipped worldwide.

Logistics Manager

• Promoted customer support and used analytical skills to problem solve.
• Contributed to team effort by exceeding sales goals to over $7,000 in weekly revenue.
• Oversaw daily transactions of customer sales by handling cash, checks, and/or credit card purchases. Completed daily earnings on Excel spreadsheet.
• Attained technical knowledge of products by attending multiple educational online workshops.

Customer Service Specialist

• Supervised over 12 employees anticipating schedules and logistical needs for projects.
•  Translated job worksheets from Spanish to English, input data on Microsoft Excel.
• Strengthened existing customer relationships through excellent customer service and clear communication.

Manager

• Set up various infrastructure network technologies such as WAN/LAN, DHCP, DNS, and VPN software.
• Performed troubleshooting and maintained technical knowledge on a wide range of products including Windows and Mac based computers, Android, and Apple mobile devices and tablets.

IT Specialist

Fern Hernandez is a Mechanic/Online Agent at Trek Bicycle Superstore in Oceanside, CA.

Fern Hernandez

Fern Hernandez

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