Summary
Activity
Work experience
Boardriders Inc
Ecommerce Operations Manager, AMS region | 11/2020 - Current
As an Ecommerce Operations Manager for the AMS region I am responsible for managing and overseeing a diverse portfolio of active sportswear brands which operate on cross-functional platforms and initiatives. My main primary goal is to ensure the day-to-day operational management across all ecommerce processes; systematically and physically while collaborating with ecommerce IT, customer experience, product, merchandising, CRM, inventory control and multiple 3PL warehouse teams on a daily basis. I am proficient in OMS and WMS platforms.
Skills:
Logistics Management
Leadership
Organization Skills
Root Cause Analysis
Employee Relations
Microsoft Office
Enterprise Resource Planning (ERP)
Microsoft Excel
Strong problem-solving skills
Familiarity with leading ecommerce platforms
Troubleshooting
Skilled Multi-tasker
Cost-Benefit Analysis
Brochu Walker
Ecommerce Customer Service and Operations Manager | 07/2016 - 11/2020
As an employee with a dual title I wore many hats and collaborated with all departments. Two of my main strengths are time management and multi-tasking. Below are some examples of my main job duties:
• Managed a portfolio of 50+ long-term wholesale accounts. Met weekly with
East and West coast sales reps to analyze sales needs and identify new business opportunities.
• Accountable for overseeing and enhancing the customer service and overall experience for e-commerce operations.
• Implemented a structured approach to oversee and coordinate physical warehouse operations on a day-to-day basis.
• Coordinated with vendors and logistic teams to ensure overseas goods delivered on time.
• Oversaw and maintained precise inventory levels through regular cycle
counts and managed end-of-year inventory count.
Education history
California State University Long Beach
Bachelor of Ars | 2005 - 2008
